HR Manager, Lifecycle Time & Attendance - APAC

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!)

and all of our positions are fully remote.

We are looking for a Manager, Time & Attendance to own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team. Reporting to the Senior Manager of Lifecycle Operations Time & Attendance, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.

• Management &
  
  Coaching:
  
  Hands‑on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
• International HR Ops:
  Proven track record of experience in HR Operations across multiple countries.
• T&A & Compliance Expertise:
  Deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
• Jurisdictional Focus:
  Deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
• Environment:
  Experience working in a fast‑paced, international, scale‑up environment.
• Service & Drive:
  Passionate about accomplishing goals, comfortable working in a service level environment (SLAs/KPIs), with emphasis on continuous improvement and customer satisfaction.
• Technical Acumen:
  Tech‑savvy with experience working with a variety of digital tools, eye toward process optimization and automation.
• Language:
  Fluent English.
• Data Integrity:
  Safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion in high‑stakes T&A cases.
• Desired Skills (A Plus):
  Startup, remote working experience and other languages besides English.

• People & Team Leadership:
  Guide, coach, and develop direct reports to build a high‑performing T&A team.
• Culture:
  Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management:
  Lead performance management by overseeing bi‑annual evaluations and aligning individual and team goals with business objectives.
• Team Growth:
  Drive recruitment, training, mentoring, and supervision of the regional team to support professional growth.
• Complex Case Resolution (ER Scope):
  Serve as a subject‑matter expert and final escalation point on all high‑risk Time & Attendance topics, including complex wage‑hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross‑Functional Partnership:
  Partner across Domains—Operations, Product, Engineering, Legal, and Employee Relations—to enhance T&A processes, workflows, and SOPs.
• Process Optimization:
  Improve & optimize the Lifecycle T&A team’s processes, existing workflows, and tools, including identifying opportunities for automation to improve quality, efficiency, and scale.
• Service Delivery:
  Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation:
  Safely manage and maintain employee data and confidential information, advising on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution:
  Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement:
  Champion the responsible adoption of AI‑assisted tools within the T&A team—identifying opportunities, running pilots, establishing guardrails, and scaling successes while ensuring compliance with Remote’s data…