Operations Manager - Millenia

Summary

The Operations Manager will oversee and direct the operations function within the boutique, ensuring the smooth running of inventory control, shipping and receiving, alterations, facilities, security, staffing, compliance, and expense management. They serve as the expert on standard operating procedures, systems, and tools, partnering with Boutique Leaders and the Home Office Retail Operations team to drive operational efficiency and deliver an elevated client experience.

• Own all operational functions within the boutique, including inventory control, shipping and receiving, alterations, facilities, and security
• Collaborate with Home Office Retail Operations to develop and execute initiatives that increase efficiency
• Lead and coach operationally aligned staff, fostering a positive team culture and delivering high standards of client service
• Manage resource planning, staffing, compliance, expense management, budgeting, and forecasting for the boutique
• Act as the subject‑matter expert on SOPs, systems, and tools and lead operational projects and improvements

• Minimum 5 years of related experience
• Bachelor’s degree preferred
• Proven people leadership and coaching experience in a retail environment
• Strong organizational, communication, and problem‑solving skills; comfort with managing multiple projects
• Ability to lift 15 lbs and work a flexible schedule including late nights, weekends, and some holidays