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Remote-First Member Success Lead
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-17
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Collective
Full Time, Remote/Work from Home
position Listed on 2026-07-17
Job specializations:
-
Management
Client Relationship Manager, Operations Management
Job Description & How to Apply Below
Collective is seeking a Manager, Member Success to lead a 10–12 person MSM team, coaching, optimizing operations, and protecting member value through proactive outreach and data‑driven management. You’ll own daily rhythms, escalation handling, and collaboration with cross‑functional partners to ensure high‑quality service and retention.
You’ll manage performance, leverage AI tools for insights, and shape a scalable coaching culture that delivers consistent, top‑tier member outcomes across the
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