Senior Operations Enablement Manager

Location Zip Code:84604

Job Family:

Field Operations We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Senior Operations Enablement Manager position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level. This role acts as a key liaison between Home Office teams, field operations leadership, Learning & Development, and cross-functional partners to coordinate training, program implementation, and resource alignment with business objectives.

What we offer:

Annual Merit bonuses

Group Health, Dental, and Vision plans

Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off Opportunity for advancement

Upbeat and exciting company culture and much more!

Responsibilities include:

Lead end-to-end coordination of field pilot programs, including intake, scope definition, training alignment, communication, implementation, and performance tracking

Serve as the primary contact between field operations, home office teams, and cross-functional partners

Provide regular updates to stakeholders on program progress, milestones, risks, and outcomes

Deliver reporting and insights to support decision-making and continuous improvements

Partners with Learning & Development to ensure training programs are aligned, maintained, and support both onboarding and ongoing skill development for field teams

Coordinate with internal partners to support onboarding and ongoing development of field employees

Ensure training delivery is consistent, relevant, and aligned with operational needs

Develop and manage projects, plans, timelines, and deliverables for operational initiatives

Coordinate cross-functional resources to support execution

Monitor progress, identify risks, and implement mitigation strategies to ensure timely completion

Partner with stakeholders to develop and maintain tools, templates, and resources that support field execution (e.g., reporting frameworks, operational playbooks, meeting cadences)
May include direct people leadership responsibilities, including coaching, performance management, and team development, as the function evolves

Lead cross-functional partnerships with Procurement, Field Operations, and Technology to develop and execute strategies that ensure service centers are equipped with the necessary mobile devices, minimizing operational disruptions and enabling business continuity

Provide strategic oversight of technology readiness across all service center locations by partnering with Technology teams to ensure display monitors and other critical operational equipment are deployed, maintained, and functioning to support business operations

Perform other related duties as assigned

Qualifications:

Bachelor’s degree in Business, Operations, or related field, or equivalent education and experience

Requirements:5+ years of experience in operations, program management, enablement, or related function

Advanced knowledge of project and program management methodologies, including project planning, risk management, change management, and implementation

Demonstrated ability to lead complex, cross-functional initiatives while managing multiple priorities and competing deadlines

Strong analytical and strategic problem-solving skills, with the ability to interpret data, identify trends, and make informed business decisions

Exceptional communication, presentation, and stakeholder management skills, with the ability to influence and build relationships across all levels of the organization

Proven ability to collaborate effectively with field operations, corporate teams, and external partners to achieve business objectives

Strong organizational and time management skills with the ability to prioritize work in a fast-paced environment

Ability to identify operational risks, develop scalable solutions, and adapt to evolving business needs

Advanced proficiency with business applications, including Microsoft Office Suite, Google Workspace, and project management platforms

Demonstrated leadership skills with experience…