Manager, Management

Company Information

Company:
Starbucks

Location:

Springfield, USA
Position:
Manager, HR Operations

Currently looking for an HR Operations Manager to build policies, procedures, data and systems that support operational health across our HR functions. The role involves connecting tactical solutions with strategic initiatives to enhance the associate experience and reduce operational expenses. Successful candidates are detail‑driven, data‑oriented and can turn information into actionable, story‑driven decisions.

• Assist in shaping the HR operating model and organizational structure to achieve company goals.
• Collaborate with HR and partner leaders across the partner lifecycle to improve operational practices and strategies.
• Lead the introduction of HR operational governance to assess priorities, align priorities with company and partner goals, and drive enterprise‑wide performance metrics.
• Coach and lead the HR team, leading through a large‑scale exchange of knowledge and high‑impact initiatives.
• Handle complex escalations, making decisions related to people, technology, data or operational challenges.
• Design and improve standard HR operational health methods.
• Establish metrics and monitoring for HR operational health across policies, processes, information and era.
• Develop governance solutions to optimise intake, size, visibility and impact for ongoing operational improvement.
• Lead optimisation of HR shared capabilities model across HR excellence facilities.
• Influence HR Centers of Excellence applications and operational strategy to maximise efficiency and scalability.
• Drive dealer solution strategy to guide operations, influencing dealer selection, contract negotiation and overall operational impact.
• Develop and maintain a high‑performing team by setting clear goals, coaching and providing development opportunities.
• Supply team members with training, feedback and career development to achieve associate, enterprise and partner goals.
• Oversee coaching, performance evaluations and robust staffing decisions.
• Share performance feedback regularly and represent team performance in calibration meetings.
• Design and execute group development activities, such as strategic planning sessions.

• Minimum 3 years of HR operational control experience.
• Minimum 2 years of experience executing large‑scale business operations and projects.
• Minimum 2 years of experience leading non‑stop development initiatives across people, processes and technology.
• Minimum 2 years of experience bringing order and transparency to ambiguous environments.

• Ability to apply Lean and Six‑Sigma practices.
• Ability to apply cross‑functional commercial enterprise principles to drive transformational initiatives.
• Strong influence across all levels of the organization.
• Proven ability to build, lead and mentor teams.
• Deep expertise in diverse HR functions, tactics and systems.

• Bachelor’s degree or equivalent experience in an applicable field.

Starbucks offers a comprehensive compensation and benefits package for eligible full‑time and part‑time employees, including:

• Full‑coverage health insurance under the Starbucks College Success Plan.
• Health insurance plans with a range of options.
• Inventory and financial savings programs such as the fair reward software and bean inventory.
• Flexible scheduling and paid break days. Hybrid work up to two days a week.

All certified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. Starbucks is committed to building a diverse and inclusive workplace. Persons with criminal histories may be considered as allowed by applicable law. If you require accommodation due to a disability, please contact applica