Manager, Business Delivery - REMOTE

Manager, Business Delivery Quality

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

The following are key responsibilities and focus areas:

1. Leadership and Direct Reports

The manager will start with one direct report, creating an immediate opportunity to mentor and develop talent. By setting clear expectations and fostering a culture of quality, the manager helps team members build expertise in testing, defect management, and process optimization.

2. Building Scalable Processes

By optimizing testing processes end-to-end and introducing automation, the manager reduces manual work and frees up team capacity for higher-value activities. This not only improves efficiency but also gives team members the chance to learn advanced tools and methodologies, enhancing their professional growth.

3. Expanding Ownership and Accountability

The role includes establishing value-added services and processes that shift routine testing away from business users and into the Business Delivery team. This expands the team's scope and influence, creating new responsibilities and career development opportunities for team members.

4. Driving Visibility and Recognition

By creating big and visible quality-related metrics, the manager ensures that the team's contributions are recognized by leadership. This visibility can lead to increased investment in the team and more opportunities for advancement.

5. Encouraging Innovation

The focus on reimagining post-release support and continuous improvement fosters an environment where team members can propose and implement innovative solutions, strengthening their problem-solving and leadership skills.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Job Description Summary

Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you! As a Manager, you'll participate in major process modeling, analysis and design efforts. You'll manage activities and staff responsible for providing business performance, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Job Description

Key Responsibilities:

• Leads all activities relating to business transformation through the strategic application of people, processes and technology. Manages teams who participates in business planning by identifying complexities, dependencies and redundancies in the business model.
• Leads team responsible for business process management and consultation. Acts as primary internal business product and process consultant responsible for communicating to customers, management and external sources.
• Runs the activities and functions relating to consultation regarding business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
• Leads team responsible for identifying the critical elements of a business process that need improved. Leads individuals responsible for defining criteria of performance success.
• Provides significant contribution in executing business unit level change.
• Oversees the training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Leads staff responsible for strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems for the company. Team also evaluates new technological developments and evolving business requirements.
• Leads the development of compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.
• Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary…