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Remote-First Senior Manager, Member Services

Remote / Online - Candidates ideally in
Jacksonville, Telfair County, Georgia, 31544, USA
Listing for: Wider Circle
Remote/Work from Home position
Listed on 2026-07-18
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 90000 - 115000 USD Yearly USD 90000.00 115000.00 YEAR
Job Description & How to Apply Below
Location: Jacksonville

Wider Circle in the United States is seeking a Senior Manager, Member Services to lead a large frontline team of Care Navigators and Team Leads in a high‑volume outbound contact center. You will own the operation end‑to‑end, align with value‑based care goals, and ensure quality metrics and HIPAA compliance.

You will manage campaigns in Five9 or equivalent, collaborate with Technology and Data partners, and coach leaders to deliver measurable improvements in member engagement and care outcomes

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Position Requirements
10+ Years work experience
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