Manager of Operations

Join Our Spiro
* Verse

This is a remote, home office based position supporting the Washington, DC/Baltimore region.

Onsite attendance in the region for assigned events and shows is required.

The I&D Services Operations Manager proactively manages and coordinates all operational aspects of show site I&D operations, including overseeing logistics, rigging, freight, electrical, and decorating as it pertains to I&D projects. This individual delivers the highest level of hassle‑free customer service in the most efficient manner possible.

This is Spiro. A strategically‑led, creatively‑driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging. Where data‑informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro
* nauts, we are born storytellers & story makers; fearless dreamers of the "what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

• Proactively develop and manage project action plans for all assigned I&D projects.
• Ensure project margins are met or exceeded.
• Supervise Local I&D Operations Team on assigned jobs from "Job Launch Meeting" through post-show process.
• Attend or Lead the "I&D Job Launch" and "I&D Show" Meetings where applicable.
• Attend 10 & 2 Show meetings where applicable.
• Work with the other team members as needed to ensure I&D labor quality.
• Alongside Senior Ops Manager, review and approve labor calls and staffing plans to ensure alignment with the project action plan, the estimator budget, and service requirements.
• Manage union labor on assigned projects.
• Work with GES tradeshow to determine labor call were applicable
• Union leads and foreman
• Address any issues that arise while on the show floor.
• Track performance metrics.
• Implement I&D Operations SOPs.
• Proactively develop and recommend process improvements to the I&D DOO and SOM team
• Ensure accurate show site record keeping in order to capture all LOB revenue.
• Provide training to I&D Coordinators where necessary to standardize billing practices and the documentation of materials, labor, and rental equipment.
• Complete other tasks as assigned by the Sr. Operations Manager.

• Operations Manager will serve as the forward‑facing customer service representative when the AE or AM is not available.
• Review client surveys to understand areas of excellence and areas for improvement.
• Work with I&D Operations Team to further understand GES shortcomings and look for areas of improvement.
• Serve as the point person regarding all customer property management procedures.
• Ensure customer property is tracked from city to city and that work orders for storage and refurbishment are filled out.

• Ensure compliance with OHSA, DOT and safety requirements.
• Participate in grievance processes and contract negotiations when needed.

We understand the importance of transferable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• College degree or equivalent level of industry experience preferred
• Three (3) to seven (7) years in an operational environment
• Prior supervisory/management experience within a unionized environment preferred
• Demonstrated leadership capacity with successful experience leading a team.
• Ability to manage across a region.
• Successful experience managing in highly complex environments with multiple stakeholders, both internally and externally.
• Demonstrated labor relations management experience.
• Travel may be required. 10-15% depending on regional show schedule.

• Strong interpersonal skills in order to lead operations teams
• Results‑oriented, with a focus on project efficiency
• Excellent organizational and communication skills
• Proven verbal and written communication skills
• Detail‑oriented
• Action‑oriented
• Strong customer service skills.
• Strong communication skills.
• Customer service…