Remote Manager, Account Follow-Up Services

Manager, Account Follow-Up Services

MEDHOST, a division of Harris, is seeking a Manager, Account Follow-Up Services who is experienced, strategic, and able to lead the team. If you enjoy a fast‑paced environment, think analytically, and always look for ways to improve, we invite you to make a real difference with us.

• Lead Your Team – Guide and develop a high‑performing team, set goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones.
• Improve Processes – Create and refine smart ways to manage client accounts and collect revenue more effectively; standardize revenue cycle processes, find risks, pursue automation opportunities, and manage several projects simultaneously.
• Analyze Performance – Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients; work to improve metrics such as denial rates, AR days, aging percentages, and cash collections.
• Manage Clients & Partners – Be the main contact for clients and a trusted advisor; build strong ties with sales, finance, client services, executives, and clinical teams; solve complex account problems, handle escalations, and ensure clients are happy while meeting service agreements and performance goals.
• Ensure Compliance – Follow company rules, industry regulations, and best practices to protect operations and client trust; maintain a strong understanding of healthcare compliance (HIPAA, CMS, payer rules).
• Stay Current – Keep up with industry trends, new rules, and technology to help guide decisions.
• Travel – Occasional travel (10–20% per year) for client meetings, conferences, or team events.

• Experience
  • At least 5 years of growing experience in account management, revenue cycle management, or a similar client‑facing financial role.
  • Minimum 2 years in a leadership or supervisory position.
• Education – Bachelor’s degree in Business Administration, Finance, or a related field.
• Technical Knowledge
  • Good understanding of all RCM steps: front‑end, coding, billing, accounts receivable, denial management, and collections.
  • Familiarity with CPT, ICD‑10, HCPCS codes, and medical coding rules.
  • Knowledge of how different payers work, payment methods, and contract management.
  • Experience with EHR/PM systems (Epic, Cerner, Athena, eClinicalWorks).
  • Experience with EMR and Clearinghouse platforms.
• Leadership & Management
  • Proven success leading hospital revenue cycle operations and managing performance based on industry standards.
  • Excellent coaching, setting expectations, conducting reviews, and ensuring accountability.
  • Experience managing teams across different departments and remotely.
  • Strong change‑management skills and the ability to engage and motivate teams.
• Analytical & Problem‑Solving
  • Strong analytical skills and the ability to turn RCM data into actionable insights.
  • Experience tracking and improving metrics such as denial rates, AR days, aging percentages, and cash collections.
  • Proficient in MS Excel, PowerPoint, and reporting tools.
• Communication & Presentation
  • Excellent verbal and written communication; the ability to influence people at all levels.
  • Strong presentation skills with a confident presence in client and executive meetings.
• Project Management – Ability to handle many projects simultaneously.
• Organizational Skills – Highly organized, good at managing time, and pays close attention to detail.
• Client‑Focused Attitude – Proactive, results‑oriented, and deeply committed to client satisfaction and operational excellence.
• Adaptability – Thrives in a fast‑paced, client‑focused environment.

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from day one.
• Employee stock ownership and RRSP/401k matching programs.
• Remote work and more.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.