Statewide Director of Coordinated Entry

The Montana Continuum of Care Coalition is seeking a full-time (32 hours/week) Director of Statewide Coordinated Entry. This position serves as the strategic leader responsible for the planning, implementation, oversight, and continuous improvement of the Montana Statewide Continuum of Care’s (MT-CoC) Coordinated Entry System (CES). This position provides statewide leadership, policy direction, and system oversight to ensure equitable, efficient, and HUD-compliant access to housing resources for individuals and families experiencing homelessness across Montana.

The Director works closely with the MT-CoC Governing Board, Coordinated Entry Leads Committee, HMIS Lead Agency, housing and service providers, Tribal Nations, state and local government partners, victim service providers, healthcare systems, and other stakeholders to ensure a unified and effective statewide Coordinated Entry System. This position oversees statewide coordinated entry operations, coordinates with local Coordinated Entry staff, monitors system performance, leads policy development, facilitates cross-system partnerships, and ensures adherence to HUD Coordinated Entry requirements and best practices.

The Director serves as the principal subject matter expert on coordinated entry and housing referral systems for the MT-CoC.

• Provide strategic leadership for the Montana Statewide CoC Coordinated Entry System.
• Partner with the CES Local Leads Committee, CoC Governing Board, and CoC leadership to establish statewide coordinated entry goals, strategic priorities, and performance measures.
• Develop and implement a statewide vision for coordinated entry that promotes equitable access to housing resources across urban, rural, frontier, and Tribal communities.
• Ensure compliance with HUD Coordinated Entry regulations, CoC Program requirements, Written Standards, and applicable federal, state, and local requirements.
• Lead ongoing evaluation and enhancement of coordinated entry policies, procedures, assessment tools, prioritization processes, and referral practices.
• Identify system gaps and barriers affecting access to housing and services and develop corrective action plans.
• Promote access to, and effective utilization of, mainstream programs and programs funded with State or local resources; and optimize self-sufficiency among homeless individuals and families throughout the coordinated entry system.
• Ensure coordinated entry processes are accessible to all populations, including survivors of domestic violence, youth, veterans, families, Tribal members, and people with disabilities.

• Serve as the primary liaison between the CE Local Leads Committee, CoC Governing Board, CoC Lead Agency, HMIS Lead Agency, and CE providers statewide.
• Maintain and oversee CE Written Standards and related policies and procedures.
• Coordinate updates to coordinated entry policies based on HUD guidance, local needs, and emerging best practices.
• Support MT-CoC governance processes related to coordinated entry planning, monitoring, and reporting.
• Prepare reports, presentations, and recommendations for the MT-CoC Governing Board and committees.
• Oversee implementation of coordinated entry-related grants, contracts, and funding opportunities.
• Participate in annual MT-CoC planning activities, including NOFO preparation, system performance review, and strategic initiatives.

• Supervise and support Statewide Coordinated Entry Managers, Specialists, Navigators, or other coordinated entry personnel.
• Establish performance expectations and provide coaching, mentoring, and professional development opportunities.
• Conduct regular staff meetings and performance evaluations.
• Ensure staffing structures effectively support statewide coordinated entry operations.
• Develop workforce training plans and succession planning strategies.
• Foster a collaborative and inclusive team culture grounded in continuous improvement.

• Monitor statewide coordinated entry operations and ensure consistency statewide.
• Oversee development and management of the statewide By-Name List and case conferencing processes.
• Establish and monitor system performance indicators, including:
• Access and engagement
• Referral outcomes
• Housing placements
  
  Length of time from assessment to housing
• Data quality and completeness
• Equity outcomes and disparities
• Analyze performance data and recommend operational improvements.
• Develop and implement system quality assurance and monitoring protocols.
• Coordinate corrective action plans for agencies with identified compliance or performance concerns.
• Ensure fair and transparent referral and prioritization processes throughout the system.

• Collaborate with the HMIS Lead Agency to support coordinated entry data collection, reporting, and system improvements.
• Ensure coordinated entry data quality standards are…