Remote Customer Support​/Success Professionals - AI Trainer

Senior Manager, Client Operations

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, revenue cycle management, and transcription services, all built specifically for ASCs.

For hospital perioperative teams, SIS offers an easy‑to‑use anesthesia information management system (AIMS).

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

As the Senior Manager, Client Operations, you will play a key leadership role in guiding a revenue cycle team/region within a multi‑client medical billing service environment. This role involves leading managers, shaping consistent strategies, and driving best‑in‑class service, quality results, responsiveness, and clear direction for assigned clients.

• Drive a team‑wide commitment to delivering quality service to internal and external customers by meeting or exceeding established metrics.
• Promote high productivity and high‑quality work to drive results.
• Coach managers on effective time management, organization, and metric‑driven performance.
• Consistently measure and evaluate managers against established goals and objectives for their assigned CBO.
• Monitor staffing in partnership with the Revenue Cycle Manager and effectively communicate staffing needs to director‑level leadership.
• Engage managers in performance management activities according to the agreed‑upon format and schedule.
• Meet with managers at least monthly, and more often when needed, to provide direct one‑on‑one feedback and guidance.
• Participate in routine and non‑routine meetings, performance improvement planning, strategic planning, project development, and plan execution.
• Respond to leader, client, and associate questions and concerns using data and analytical observations to provide direction.
• Coach manager performance to support progress toward goals and ensure timely action when associate results are not forthcoming.
• Work with Human Resources to review applications, arrange interviews, and interview applicants to assess work history, training, education, and job skills. Recommend hiring decisions and explain the rationale for selection or non‑selection.
• Manage new client onboarding in partnership with the onboarding project management team to ensure billing services go‑live activities are streamlined, efficient, and effective for both the client and the team.
• Engage with other departments and third‑party vendors, as needed, to support and manage associate or client challenges through resolution. Consistently meet budgeted revenue and expense expectations.
• Ensure compliance with applicable employment laws and regulations in all areas, including Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
• Draft BAA letters when applicable and seek approval from legal counsel.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

High school graduate or GED certification; AA degree in Management preferred.

• 35 years of management experience.
• Experience in an ambulatory surgery center, surgical hospital, hospital billing, or other medical setting.
• Experience managing forecasting, scheduling, and time management.
• Experience with performance management and coaching activities across high‑performing teams.
• Experience interviewing candidates and selecting talent based on the needs of the team.
• Super…