Remote Call Center Leader – Coach & Service Excellence
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-20
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
Willis Towers Watson plc.
Full Time, Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Willis Towers Watson plc is seeking a full-time Service Unit Manager to lead a remote customer service team of twelve through subordinate leaders, overseeing daily operations and employee development.
You will coach and develop staff, ensure service levels, refine procedures, and close service gaps to deliver exceptional customer experiences across a dispersed, remote workforce.
The role emphasizes accountability, continuous improvement, and strong leadership to maintain high service quality.
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