Insurance Service and Retention Manager

Overview

Locations:
Pittsburgh, PA;
Columbus, OH;
Indianapolis, IN;
Detroit, MI;
Toledo, OH;
Cincinnati, OH;
Boardman, OH. This position is available to be filled at any of these locations.

This position leads forward-facing Insurance colleagues who are responsible for service and sales support for Commercial Property and Casualty (COM), the Huntington Insurance business line. The leader drives client retention efforts and manages all activities for their function/area. The role manages well-trained, technical staff and should understand the respective business at a high level. Sales support is crucial, and this leader must develop and maintain high-value relationships with Sales leaders and producers.

• Coaching, development and leadership with colleagues

• Coach colleagues on client care best practices, relationship management, revenue and sales growth opportunities and tactics for superior client retention results.

• Mentor and motivate colleagues to achieve and maintain high performance levels.

• Develop colleagues by encouraging education, ongoing training and professional development.

• Monitor and manage colleague productivity and quality.

• Provide guidance, training and support for new colleagues.

• Communicate and coach to performance objectives that align with business objectives.

• Work with HR, industry connections and your network to consistently find top talent for open positions in the department.

• Partner with Sales on Client Acquisition, Retention and Issue Resolution.

• Drive client retention efforts incorporating sales and business line subject matter experts.

• Assist with new business proposals and prospecting to help achieve new sales.

• Develop high-value relationships with sales management and producers to drive new sales and client retention.

• Problem solve and handle client issues and escalations using listening skills, industry knowledge and resourcefulness.

• Use experience on current client issues to reduce future issues through coaching and process improvement.

• Deliver strong presentations and command in client and RFP presentations for new business and retention opportunities.

• Strategy Acceleration and Execution

• Full understanding of department, business line and client sales/retention strategy.

• Provide input and improvements based on experience and industry knowledge.

• Translate strategy to colleagues and ensure all team members understand their importance to client and business success.

• Execute client sales and retention strategies and focus on strategy element execution within the team.

• Proficient using Microsoft Office tools – Excel, Word and PowerPoint.

• Industry Thought Leadership

• Maintain business-line expertise through self-development, involvement with industry sources and participation in carrier and vendor educational opportunities.

• Demonstrate industry knowledge to clients in a way that builds credibility for Huntington Insurance.

• Share knowledge and insights to help team members and other colleagues grow.

• Policies, Procedures and Risk Management

• Ensure colleagues follow established procedures and seek continuous improvement opportunities.

• Comply with all agency and corporate policies.

• Adhere to legal and regulatory requirements and ongoing compliance requirements.

• Maintain knowledge of risk-related changes that could impact assigned work functions.

• Performs other duties as assigned.

• Bachelor’s Degree

• 7+ years of Commercial P&C business line experience

• 3+ years of management experience

• Must be Property and Casualty licensed within 90 days of hire.

• Travel for Client and Regional needs as well as Insurance Service and Ops leadership in-person meetings. Travel should be about 10% of the time on average.

• Industry education and designations in the appropriate business line (Commercial P&C, Employee Benefits or Personal Lines P&C)

• Ability to effectively manage in-person and remote colleagues

• Exempt Status:
  Yes (not eligible for overtime pay)

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington s Career Web Site for more details.

Note to Agency Recruiters:
Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.