Associate Director Milwaukee Enrollment Services

The Department of Health Services (DHS),
Division of Medicaid Services (DMS), Milwaukee Enrollment Services (MilES) is recruiting for an Associate Bureau Director in Milwaukee, WI. This is a rare executive leadership opportunity for someone to have a significant impact on an organization that positively impacts the lives of over a million Wisconsin residents and makes a difference to improve lives every day.

NOTE:

This is a hybrid position that offers the option to work remotely up to two (2) days per week. This position is required to work onsite at the 6055 N. 64 th St., Milwaukee office three (3) days per week. This schedule may vary based on training and operational need.

Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.

Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.

A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

As the Associate Bureau Director, you will provide executive leadership to a large, dynamic organization. MilES employs 450 staff and provides Food Share and Badger Care Plus/Medicaid and childcare eligibility services for Milwaukee County residents. Over 60,000 phone calls, 20,000 walk-ins, and approximately 3,000 online applications are handled monthly across two walk-in locations. Extensive strategic planning skills and executive leadership expertise is required for this position.

This position is also responsible for directing, coordinating, planning, monitoring and evaluating the operational activities of all MilES staff including the functions required to meet all quality, operational and programmatic priorities, goals and objectives. These functions are required to ensure compliance with all federal and state healthcare and Food Share policies. In this role you will also be providing expertise and coordination of policy development and implementation, project management, and other services required for the effective and efficient management of the Bureau.

The MilES Associate Director is responsible for fostering positive community relationships within the greater Milwaukee area and working with community partners.

The starting salary is between $120,100 and $127,000 annually (between $57.77 and $61.08 hourly) depending on qualifications, plus excellent benefits. A 24-month career executive trial period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as a Health Services Manager and is in pay schedule and range 81/01.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

• Experience managing supervisors, conducting activities such as providing direction, leadership, staff development, feedback, mentoring/coaching, and conflict resolution.
• Experience managing the day-to-day operations of a call center or caseload management environment as a supervisor or manager. Tasks may include monitoring and distributing workload, ensuring quality standards and deadlines are met, etc.
• Experienc…