Director, Claims Field Leadership

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Director, Claims Field Leadership is a senior claims leader responsible for directing field claim operations within a geographic region while shaping and executing strategies that advance claim performance, customer outcomes, operational excellence, and business results. This leader oversees large, geographically dispersed teams and is accountable for people leadership, loss cost and expense performance, customer satisfaction, compliance, and continuous improvement initiatives.

Combining strong operational leadership with strategic design capabilities, the Director partners across Claims, Analytics, Technology, Product, and Home Office functions to identify opportunities for process transformation, technology adoption, workflow optimization, and operational innovation. The role plays a critical part in designing the future of Claims by developing and implementing solutions that improve efficiency, enhance claim quality, strengthen customer experience, and support long‑term organizational objectives.

• Lead all aspects of field claims operations for a geographic region or designated line of business.
• Drive achievement of financial, operational, customer, and talent objectives.
• Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes.
• Ensure consistent execution of claim policies, procedures, and regulatory requirements.
• Monitor business performance and implement corrective actions to improve results.

• Develop and execute strategies that advance claim effectiveness, customer outcomes, and operational performance.
• Partner with Claims Delivery leaders to identify opportunities for process redesign, technology enablement, and advanced analytics solutions.
• Lead initiatives that modernize claim operations and support a digital-first claims experience.
• Apply industry insights, emerging trends, and best practices to strengthen organizational capabilities.
• Align operational strategies with long-term corporate objectives and business priorities.

• Drive continuous improvement efforts across claim workflows, operating models, and customer interactions.
• Design and implement operational improvements that increase efficiency, consistency, and quality.
• Leverage data, predictive analytics, and performance trends to identify opportunities and address emerging challenges.
• Partner with technology teams and vendors to implement solutions that enhance the claim experience for customers and employees.
• Foster a culture of innovation and accountability focused on improving business outcomes.

• Create an inclusive and high-performing work environment that attracts, develops, and retains top talent.
• Lead, coach, and develop managers and emerging leaders across a geographically dispersed organization.
• Build succession plans and leadership development strategies to ensure organizational continuity.
• Monitor staffing levels, workload distribution, and resource planning to support business needs.
• Establish clear performance expectations and provide ongoing coaching and development.

• Champion a customer-focused culture that prioritizes empathy, responsiveness, and service excellence.
• Build strong partnerships across Claims, Product, Legal, Compliance, Technology, Analytics, and other enterprise functions.
• Collaborate with field and home office leaders to identify business trends and implement strategic solutions.
• Influence enterprise initiatives that improve claim outcomes and profitability.

• 12+ years of progressive claims leadership experience…