Senior Director, Operations

Position Summary

The Senior Director, Operations is a senior operational and strategic leader who oversees the execution of large-scale, complex projects and programs while developing cross-functional business solutions within Walmart’s Site Merchandise Experience & Strategy team. This exciting opportunity will provide overall strategic direction and drive initiatives that generate revenue and advance Walmart’s digital site experience and will work primarily with product management, merchandising, engineering, and eCommerce strategy partners across Walmart.

The role is based in Bentonville, AR (Home Office).

You’ll sweep us off our feet if…

• Significant experience overseeing large-scale, complex projects and programs across multiple work streams, with a track record of driving successful implementations
• Strong analytical capabilities with experience translating data and business trends into strategic recommendations and actionable plans
• Demonstrated ability to build and lead high-performing teams, including talent development, mentorship, workforce planning, and succession
• Proven ability to influence senior stakeholders and build internal and external partnerships to drive business outcomes
• Background in eCommerce, merchandising, retail strategy, or a related field; comfort operating at the intersection of business strategy and technology

You’ll make an impact by…

• Overseeing the execution of large-scale, complex projects, work streams, and programs by managing project plans, task timelines, and communication materials — identifying performance standards, developing contingency plans, and managing budget approvals to ensure successful delivery
• Developing recommendations for decision support by sourcing and analyzing data to surface business trends, translating insights into strategic recommendations, and partnering cross-functionally to build processes that meet business goals
• Directing the implementation of business solutions by building key stakeholder partnerships, serving as subject matter expert, developing scorecards and tracking mechanisms, and driving execution through customer service and platform development
• Providing overall strategic direction by analyzing business objectives and customer needs, developing and communicating business strategies, evaluating operational processes, and capitalizing on improvement opportunities
• Developing and implementing strategies to attract, develop, and retain a highly skilled workforce — including diagnosing capability gaps, supporting mentorship and succession planning, and cultivating a culture of integrity, belonging, and continuous learning

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.

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The annual salary range for this…