Remote Service Desk Supervisor: Lead & SLA Focus
Remote / Online - Candidates ideally in
Spokane Valley, Spokane, Spokane County, Washington, 99201, USA
Listed on 2026-07-23
Spokane Valley, Spokane, Spokane County, Washington, 99201, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
Management
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the Office of Connected Care Help Desk (OCCHD), directing Tier I–III support, onboarding, and mobile application training for video telehealth platforms from a remote US location.
The role drives operational excellence, ensures SLA compliance, and develops a high‑performing team through coaching, performance reviews, and continuous improvement within a customer‑first service culture.
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