Remote Service Desk Supervisor
Remote / Online - Candidates ideally in
Clayton, Kent County, Delaware, 19938, USA
Listed on 2026-07-23
Clayton, Kent County, Delaware, 19938, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
Management
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the OCCHD Help Desk, overseeing Tier I‑III support and onboarding for video telehealth platforms. This remote‑first role requires strong leadership, SLA adherence, and collaboration with internal stakeholders to deliver high‑quality service to Veterans and VA Providers.
The Supervisor will coach staff, manage schedules, monitor metrics such as CSAT, and ensure accurate time reporting while maintaining a customer‑first approach.
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