District Manager – Remote Technicians; RT

Location:

Hybrid – Based out of Carrollton, TX (Requires Interstate Travel)

Reports To:

Chief Operating Officer (COO)

Asurion is seeking a dynamic, high-energy District Manager to lead our Remote Technician (RT) program. Unlike a traditional retail environment, this leader will oversee a distributed workforce of mobile technicians who provide on-site tech repair and support directly to customers using company-provided vehicles.

Based out of our Carrollton Corporate Office, you will serve as the strategic lead for a multi-state territory. This role requires a leader who excels in remote management, logistics, and field operations, ensuring that our "store on wheels" maintains the highest standards of operational excellence and guest satisfaction.

• Field Leadership:
  Lead and oversee a team of Remote Technicians across multiple states, ensuring peak performance in a mobile, non-traditional environment.
• Operational Excellence:
  Monitor fleet health, fleet supervision, vehicle safety compliance, and inventory management for all mobile units within the district.
• Drive Profitability:
  Manage the district P&L, optimize labor costs, monitor fuel/maintenance expenses, and calculate monthly performance-based bonuses.
• Performance
  
  Coaching:
  
  Conduct virtual and in-person bimonthly sales meetings. Travel to various RT locations to perform "ride-alongs," providing real-time coaching on technical skills and customer interactions.
• The Asurion Way:
  Reinforce the Serve, Solve (Resolve), and Sell approach, ensuring technicians are not just repairing devices but also providing "Connected Home" solutions to every customer.
• Strategic Staffing:
  Maintain proactive recruitment and onboarding practices to ensure all mobile territories are fully staffed and technicians are road-ready.
• Data-Driven Decision Making:
  Use field service metrics (Arrival Windows, First-Time-Fix rates, and NPS) to identify trends and execute action plans.
• Executive Reporting:
  Conduct quarterly business reviews with senior leadership to report on the health and growth of the Remote Technician program.

• Hybrid Model: A blend of office-based strategic planning in Carrollton, TX, and field-based leadership.
• Extensive Travel:
  This role requires frequent interstate travel to visit Remote Technicians in their assigned territories.
• Schedule:
  
  Typically Monday–Friday; however, flexibility is required to support a mobile workforce that may operate on weekends or evenings.

• Base Pay: $60,000 – $70,000 annually.
• Incentive Structure:
  Monthly district performance bonuses and annual incentives.
• Total Compensation Potential: $90,000 – $100,000+ per year.
• Benefits:
  Comprehensive medical, dental, vision, and life insurance.
• Perks:
  Paid time off (PTO), company laptop/cell phone, and ongoing leadership development training.

• Field Operations
  
  Experience:
  
  Proven experience managing a mobile or distributed workforce (e.g., logistics, home services, or field tech industries).
• Business Acumen:
  Ability to manage a complex P&L across multiple states and disparate locations.
• Logistical Prowess:
  Familiarity with fleet management, safety protocols, and territory optimization.
• Leadership & Communication:
  Exceptional ability to build culture and maintain high morale among employees who do not work in a traditional office/store setting.
• Adaptability:
  The ability to pivot quickly in a fast-paced, high-growth "Remote" environment.
• Requirements:
  Must have a valid Driver’s License and a clean driving record, as travel is a core component of this role.

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Fix by Asurion is an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.