Network Relations Client Services Lead

The United States is in the middle of an unprecedented wealth transfer - an estimated $124 trillion will be passed from one generation to the next through 2045. National Christian Foundation (NCF) is a leader in the Christian giving space - helping families develop wise giving strategies for current and future giving. NCF is strategically positioned to guide Christian families, who have been entrusted with much, to make a lasting Kingdom impact as they plan for the stewardship of their wealth.

Headquartered in Alpharetta, Georgia, NCF is a 501(c)3 charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has made over $33 billion in giver-recommended grants to more than 90,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts.

We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at

The Network Relations Client Services Lead enables local offices by providing operational guidance, operational training, field enablement, and field-facing service that enhances the giver experience. Serves as a key resource to Relationship Manager (RM) Teams, with a focus on Directors of Giver Services and support staff.

This position plays a central role in onboarding and developing local office support staff, leading onboarding execution and training delivery, and directing new hires to appropriate resources to reinforce consistent processes. The lead provides real-time guidance, hosts training sessions, and maintains training materials and documentation for ongoing learning and system adoption.

In addition to training, the lead provides practical field coverage and operational direction, including triaging inbound questions, monitoring office transitions, and partnering closely with Donor Services for alignment and responsiveness. During peak seasons, this role expands its responsibilities to underpin local offices by managing increased activity in contributions and grants, ensuring seamless service delivery.

Success in this role is demonstrated through well-resourced RM teams, consistent onboarding experiences, improved field responsiveness, and strengthened operational execution across local offices. By combining a client services orientation, with problem-solving, and strong relational skills, the lead positions local offices to focus on mission-impacting work and contributes to a high-quality giver experience across the NCF network.

This position is remote or hybrid and may allow for a blend of in-office collaboration and remote work depending on location. We prefer the candidate to be local to the greater Atlanta area, though we value flexibility and are open to a remote candidate who is located near an NCF office in one of the following states: AZ, FL, GA, KS, KY, MI, MO, NC, PA, SC, TN, or WI.

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• Assumes operational responsibility for local offices during director absences, transitions, or capacity gaps, maintaining service continuity and decision-making accountability.
• Focuses on field execution and follow-through for local office launches and transitions.
• Independently assesses and resolves inbound field questions, determining resolution paths. Triages inbound field questions through shared channels (e.g., , Loop groups, Insight Report). Escalates when issues exceed defined scope.
• Exercises independent judgment in resolving operational issues, prioritizing field needs, and determining appropriate escalation pathways.

• Informs RM teams on the proper protocol and Service Level Standards (SLAs) for each internal department.
• Designs and executes training schedules for new hires to ensure consistent and timely onboarding. Works with the Network Relations team to deliver one-on-one or group training.
• Leads local office support staff to appropriate…