Store Manager at Heartlands Concepts Inc

Responsibilities

• MUST be available to work weekends, and a variety of day or evening schedules (NO overnights)
• Perform any/all of the essential duties required of the crew members, Assistant Manager (if any) or of the Shift Managers.
• Recruit, interview, hire and train all staff.
• Direct, coordinate, and/or supervise all training and staff activities.
• Schedule all staff; and perform staff evaluations consistent with company guidelines.
• Provide progressive disciplinary policies with staff, including termination, as required and with approval of COS General Manager.
• Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios.
• Direct the daily operations of a restaurant ensuring compliance with company standards in all areas of operation including product preparation and delivery customer relations.
• Financial accountability ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
• Coordinate the execution of all required system‑wide and local promotional events, marketing, advertising, and public relations activities as directed by the Home Office and marketing Department.
• Maintain good working relations with mall management and staff; attend meetings and participate in Merchants Association, Mall Marketing Committee, or similar activities.
• Encourage teamwork, the building of staff morale, and the resolution of conflict through bi‑monthly (plus as‑needed) staff meetings and daily communication.

• Must successfully complete appropriate training class determined by COS General Manager including Food Safety manager certification.
• In addition to the personal traits required of all employees (positive, teachable, outgoing) must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills.
• Must have high personal standards and motivation, and display a capacity for problem‑solving, personal growth, and the ability to understand and work with moderately complex financial information and statistics.
• Basic math skills, attention to detail, and proficiency with a calculator, cash register, and FAX machine are essential.
• Must have dependable transportation and a telephone.

• Must be able to perform the tasks outlined above, stand for long periods, work with agility, occasionally work long hours, see, hear and speak, test products by taste, color, and smell, manage occasional periods of stress with composure and control, and lift up to 50 lbs.