Director of Operations - North Dakota​/Minnesota

Director of Operations - North Dakota/Minnesota

Job Category: Operations

Requisition Number: DIREC
002526

Posted: July 20, 2026

Employment Type: Full-Time

Pay or shift range: $100,000 USD to $190,000 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in the development of new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Monitors workloads of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Builds and maintains relationships with Agencies
• Promotes adherence to and upholds the company’s mission and values
• Other duties as assigned

Bachelor’s Degree in business, human services or related field or equivalent work experience

• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Competent in the use of Microsoft Office programs and the Internet

Work is performed in a typical office setting or from a home office. Travel may be required.

• Knowledge of administrative procedures:
  Expert
• Proficient in MS Excel:
  Expert
• Microsoft Office suite:
  Expert

Bachelors or better in General Business or related field.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.