Design & Service Center Manager - Signet Jewelers - Hamilton Place

Design & Service Center Manager

Reports To: DSC District Manager

Reporting to this Position: Administrative Coordinator, Jewelers, Jeweler Apprentices

The Design & Service Center Manager oversees day‑to‑day operations of a DSC Repair Shop. The role requires a diverse set of leadership skills, composure in a fast‑paced environment, and the ability to build and inspire a high‑performing team. The manager is responsible for recruiting, hiring, training, and coaching the team, maintaining workflow, ensuring quality and safety, and driving core metrics such as quality, on‑time delivery, first‑time‑right, inventory, audits and profitability.

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobs immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet the original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator, Apprentice or Jewelers, as assigned by the manager
• Do bi‑weekly outreach to store partners/managers to discuss wins and areas of opportunities
• Do same day Jared jobs to meet customers’ expectations
• Offer solutions and partnership as needed
• Recruit and vet candidates to fill open positions
• Attend and participate in district meetings
• Visit local stores when time allows
• Perform the tasks and skillsets, minimum of B level jeweler
• Live Signet’s Core Values
• Other duties as assigned

• Identify supply needs and delegate orders to AC, Apprentice or Jewelers, as assigned by the manager
• Organize jobs and distribute to production jewelers daily and throughout the day
• Identify and prioritize rush jobs and special orders
• Maintain control of supply orders and keep the right level of inventory on hand
• Oversee daily production and billing
• Maintain oversight of receiving and shipping
• Ensure all equipment is in working order daily
• Control security access to the DSC and ensure all repairs and supplies are safe
• Communicate recurring concerns with merchandise via the portal and the district manager
• Communicate concerns with store partners to the district manager
• Have weekly communication with your district manager to discuss weekly performance
• Review your AP detail report and discuss any discrepancies with your district manager
• Report weekly metric numbers to your district manager
• Create weekly team member schedules and publish them in a timely manner
• Ensure all team members follow time and attendance policy by punching in and out correctly
• Ensure all team members follow lunch break and rest break policies
• Review payroll punched hours and make corrections if necessary
• Make appropriate schedule changes for DSC demand needs
• Forecast workloads by reviewing capacity daily and update district manager if needed
• Ensure all custom jobs are processed correctly by utilizing our custom systems
• Oversee all follow‑up on custom jobs
• Ensure all information required for custom jobs is completed before sending to CAD
• Review all reports daily (morning report, production report, FTR report, VOC, sales)
• Utilize and identify areas of improvement using the Profit and Loss report
• Oversee the workflow process of the DSC
• Adhere to all policies and procedures for shipping to stores and outside vendors
• Communicate with stores and outside vendors when needed
• Train team on the use of PPE and review yearly
• Train team on the safety data sheets and SDS book and regulations
• Know Repair Support contacts at home office
• Complete inventory task once per month and submit to district manager
• Follow scrap and sludge tank policies and procedures for processing
• Complete all training assigned to you in a timely manner
• Complete all MyWork tasks daily
• Know how to use Smartsheet in the portal
• Attend and participate in Teams/Zoom meetings when scheduled
• Know how to use an incident report

• Understand and uphold Human Resources and Loss Prevention Policies and Procedures
• Re…