Operations Manager

Position Summary

The Operations Manager oversees the day-to-day administrative and operational functions of the Arizona and New Mexico Chapters, ensuring efficient and effective support across multiple locations. As a member of the Chapter management team, this role partners with department leaders to drive operational excellence and support goals. Key responsibilities include facilities management, budgeting/financial administration, vendor and contract management, information technology coordination, board and committee support, and operational logistics.

The Operations Manager also provides executive-level support to the Executive Director and serves as a key liaison with national office partners, vendors, and external stakeholders.

• Lead operations for Chapter offices in New Mexico and Arizona.
• Serve on the Chapter management team, contributing to planning, efficiencies, and cross-functional collaboration.
• Support the Executive Director with budgeting, reporting, analysis, special projects, and administrative priorities; develop and manage operating budgets for supplies, equipment, furniture, and technology.
• Coordinate meetings, travel, events, and logistics for staff and volunteers.
• With hiring managers and HR, support recruitment, interviews, onboarding, and offboarding.
• Manage office space planning, reconfigurations, facilities, budgeting, procurement, and maintenance across all locations; partner with the Real Estate Department on lease negotiations and other real estate matters.
• Oversee certificates of insurance, vendor documentation, and event-related compliance requirements.
• Manage Chapter mail, donation processing, sponsor ships, invoices, payments, and check handling activities.
• Serve as the primary liaison between the Chapter, home office, and IT vendors; coordinate training and implementations; manage technology inventory, lifecycle planning, procurement, and new hire equipment provisioning.
• Manage Chapter records, contracts, vendor relationships, bid processes, and purchasing agreements.
• Support the Executive Director and department leaders in administering Board and committee activities, including logistics, materials, and meeting minutes.

• Bachelor’s degree or equivalent combination of education and experience.
• Three or more years of operations, office management, or administrative support experience.
• Bilingual Spanish-English preferred.

• Experience managing budgets and financial processes.
• Strong organizational skills with the ability to work independently and ensure accuracy and attention to detail.
• Strong interpersonal, verbal, and collaboration skills, with the ability to build relationships and work effectively across teams.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), databases, Google Workspace, and standard office technology.
• Strong written communication skills, including business correspondence, meeting documentation, and minute-taking.
• Ability to travel up to 15%, including occasional overnight and air travel; valid driver’s license, reliable transportation, and acceptable driving record required.
• Ability to work occasional evenings and weekends as needed.
• Ability to lift and transport materials weighing up to 25 pounds.

Title: Operations Manager

Position Location: Phoenix, AZ

Full time

Position Grade & Compensation: Grade 205. The Alzheimer's Association’s good faith expectation for the salary range for this role is between $55,000 – 65,000.

Reports To: Executive Director

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of…