Bilingual Manager, Clinical Operations Remote

Lead a dynamic team as the Bilingual Manager for Clinical Operations at Kids Help Phone, fully remote. Provide 24/7 support for counselling services while ensuring high-quality care across Canada.

In this full-time permanent role, you’ll manage frontline performance and promote effective employee engagement. Your leadership will be crucial in maintaining operational standards and implementing well-being strategies for team members. You will also work with HR and Clinical teams to foster a culture of excellence and support the team’s development.

Key Responsibilities:

• Oversee frontline team performance to align with KPIs

• Provide regular performance evaluations and feedback

• Lead recruitment and onboarding of new team members

• Collaborate on communication strategies across teams

• Support the development of bilingual service provisions

Requirements:

• Degree in Social Work, Psychology, or similar fields

• 2-4 years of supervisory experience in a clinical setting

• Bilingual proficiency in English and French

• Strong crisis intervention and counselling skills

• Ability to work a flexible 24/7 schedule

Your leadership will ensure that our frontline team delivers exceptional care to youth in need across Canada.
#J-18808-Ljbffr