Director Claims, National CAT Field Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Director Claims, National CAT Field Operations is a senior claims executive responsible for leading a large, geographically dispersed national catastrophe property claims organization. This role provides strategic and operational leadership for claim operations, driving performance in customer experience, claim quality, operational excellence, loss cost management, expense control, compliance, and talent development.

As a Director, you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis. During catastrophe events, this role requires the ability to travel to impacted areas to support customers and claims operations.

• Lead a large geographically dispersed National Catastrophe Property Claims organization.

• Drive achievement of financial, operational, customer, and talent objectives.

• Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes.

• Ensure consistent execution of claim policies, procedures, and regulatory requirements.

• Monitor business performance and implement corrective actions to improve results.

• Develop and execute strategies that advance claim effectiveness, customer outcomes, and operational performance.

• Partner with Claims Delivery leaders to identify opportunities for process redesign, technology enablement, and advanced analytics solutions.

• Lead initiatives that modernize claim operations and support a digital-first claims experience.

• Apply industry insights, emerging trends, and best practices to strengthen organizational capabilities.

• Align operational strategies with long-term corporate objectives and business priorities.

• Drive continuous improvement efforts across claim workflows, operating models, and customer interactions.

• Design and implement operational improvements that increase efficiency, consistency, and quality.

• Leverage data, predictive analytics, and performance trends to identify opportunities and address emerging challenges.

• Partner with technology teams and vendors to implement solutions that enhance the claim experience for customers and employees.

• Foster a culture of innovation and accountability focused on improving business outcomes.

• Create an inclusive and high-performing work environment that attracts, develops, and retains top talent.

• Lead, coach, and develop managers and emerging leaders across a geographically dispersed organization.

• Build succession plans and leadership development strategies to ensure organizational continuity.

• Monitor staffing levels, workload distribution, and resource planning to support business needs.

• Establish clear performance expectations and provide ongoing coaching and development.

• Champion a customer-focused culture that prioritizes empathy, responsiveness, and service excellence.

• Build strong partnerships across Claims, Product, Legal, Compliance, Technology, Analytics, and other enterprise functions.

• Collaborate with field and home office leaders to identify business trends and implement strategic solutions.

• Influence enterprise initiatives that improve claim outcomes and profitability.

• This job does have supervisory duties

• Bachelor's degree is preferred or equivalent combination of education and experience.

• 10+ years of progressive P&C claims leadership experience within Property, Casualty, Auto, or Liability. Property or…