Mgr, New Business Operations

Mgr, New Business Operations

The Company:
Aflac Columbus

The

Location:

Columbia, SC, US, 29217

The Division:
Group Voluntary Benefits

Job

Salary Range: $80,000 - $110,000

Job Posting End Date:
July 24, 2026

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way, following The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and is recognized as a Fortune’s 50 Best Workplaces for Diversity and one of World’s Most Ethical Companies by

Worker Designation – This role is hybrid
. You will be expected to report to an Aflac office in Columbia, SC for at least 60% of the work week, working from home for the remaining portion.

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Manages the daily activities of a team of first line supervisors responsible for the day‑to‑day operations of a team of Specialists reviewing, issuing, and/or suspending new policy applications; assists senior management in development of department objectives and goals; ensures operations are managed within authorized budgets.
• Ensures appropriate review of deliverables and interprets performance against established operating plans and standards; implements follow‑up activities; assists in development and implementation of new initiatives including process improvements within New Business while maintaining optimum service levels and quality.
• Creates and implements recovery plans when service levels and quality are not within expected levels; provides internal communication outlining alerts to service concerns.
• Ensures applicable state, federal, and insurance industry rules, regulations, and guidelines are followed; manages the identification of areas of vulnerability related to compliance with standards and regulations and coordinates the implementation of corrective action, as needed; ensures adherence to implemented corrective measures.
• Manages and administers training, development, coaching, and mentoring of the supervisory team; conducts regular supervisor team meetings; manages production volumes and staffing to meet service level agreements; manages quality of service provided by performing quality checks; researches complex issues and educates team members to increase service levels; manages adherence to schedules, policies and procedures.
• Performs other related duties as required.

Education & Experience

Required:

• Bachelor's Degree in business administration or a related field.
• 5–6 years of professional job‑related work experience minimum.
• 4 years in a supervisory or managerial capacity.

Education & Experience Preferred:

• Experience in the insurance industry or with Aflac in a service‑related department.

The salary range for this job is $80,000–$110,000, tailored to education, experience, licensure, certificates, geographic location, and compensation benchmarks. The range covers base salary only and does not include incentive pay or benefits; those will be provided separately. In addition to base pay, we offer medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies, a 401(k) plan, annual bonuses, an opportunity to purchase company stock, 11 paid holidays, up to 20 days PTO, and state‑mandated sick leave, as well as other leave options in compliance with all applicable leave laws.