Area Specialist Manager

Overview

As an Area Specialist Manager, you will provide leadership and supervision to the Area Customer Experience Specialist team to enhance the colleague and customer experience. The role is responsible for leading customer experience, mitigating risk, and positively contributing toward branch performance, effectively helping more customers achieve their goals.

• Lead Area Customer Experience Specialists across a region working to improve sales, service and operational skills and behaviors across the team.
• Leverage available tools and technology to drive results and maintain knowledge and educate teams on all products, services, technology and policies.
• Actively oversee the recruitment and hiring process, ensuring the assigned market is staffed with colleagues suitable for Huntington’s culture.
• Consistently coach and develop team members through 1‑1 sessions and branch visits.
• Present skill developments to build capability on the team.
• Facilitate Welcome Sessions to provide a great onboarding experience for new hires.
• Recruit, pair, and support Welcome Huntington Onboarding Support Teammates (HOST’s) across the region.
• Partner effectively with the regional leadership team, providing feedback, insights, and observations.
• Partner with centralized scheduling, operational leaders, and HR.
• Focus on career development conversations.
• Manage timecards and mileage expenses.
• Travel across the regional footprint to conduct branch visits.
• Perform other duties as assigned.

• Bachelor’s degree in business administration or related field, or equivalent work experience.
• Minimum of 5 years Retail Banking experience in Branch Management or a similar role.

• Strong leadership skills with proven results.
• Ability to create and lead a collaborative, team‑oriented environment and effectively partner with all levels of leadership and support teams across the organization.
• Ability to develop, influence, inspire and motivate colleagues to increase retention.
• Excellent communication, presentation, coaching and facilitation skills.
• Problem‑solving skills; ability to handle complex issues.
• Time management skills.

Exempt Status:
Yes (not eligible for overtime pay)

Workplace Type:
Office (certain positions may offer flexible arrangements between in‑office and remote work).

Huntington is an Equal Opportunity Employer.