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Remote AI CX Services Leader — Enterprise Impact
Remote / Online - Candidates ideally in
Gilbert, Maricopa County, Arizona, 85233, USA
Listed on 2026-07-26
Gilbert, Maricopa County, Arizona, 85233, USA
Listing for:
Genesys
Remote/Work from Home
position Listed on 2026-07-26
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
Genesys, a leader in AI-powered customer experience, seeks a Senior Services Engagement Director in the United States (Remote) to drive enterprise-scale CX transformation. Own services revenue, expand platform adoption, and guide executive stakeholders to measurable business outcomes across complex accounts.
You will lead cross-functional teams, design outcome-driven proposals, and negotiate favorable terms while shaping long-term customer success and retention across global enterprises.
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