Branch Operations Manager

Seattle, 1501 E Madison St., Suite 100, Seattle, Washington, United States of America

Posted Wednesday, June 24, 2026 at 10:00 AM

Our ideal candidate
:
We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.

Who we are
:
Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet.

#BCorp #WeAreBCorps

Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.

Title:

Job Code:

FLSA:

Exempt

Salary Grade:

7

Job Family:

Retail

Union Representation:

NA

Department:

SEA Branch

Supervisory Role Y/N:

Y

Schedule:

Location:

Monday-Friday

On-Site

Category:

Revision Date:

Full-Time

04/2026

The Branch Operations Manager is responsible for overseeing the daily operations of a small, two-person cashless branch, ensuring efficient operations, regulatory compliance, and a consistently high-quality client experience. This role serves as the primary on-site operational leader, supervising branch staff and managing internal controls, procedures, and service delivery.

The Operations Manager partners with a remotely based sales manager to support branch performance and client growth while maintaining accountability for operational effectiveness and risk management. This position acts as the escalation point for operational issues and client concerns and collaborates with internal partners, including Compliance, Risk, and IT, to ensure adherence to policies, regulatory requirements, and best practices.

This role requires strong leadership, attention to detail, sound judgment, and a commitment to fostering a culture of integrity, accountability, and client service excellence.

Branch Operations & Controls

• Oversee daily branch operations to ensure efficiency, accuracy, and adherence to bank policies, procedures, and internal controls.
• Monitor operational workflows and documentation to ensure compliance with regulatory and audit requirements.
• Identify process improvement opportunities to enhance service delivery and operational effectiveness.
• Serve as the primary escalation point for operational issues, procedural exceptions, and risk-related concerns.
• Directly supervise assigned branch staff, including scheduling, workflow coordination, and task delegation.
• Provide ongoing coaching, performance feedback, and support professional development.
• Ensure staff are trained and informed on policies, procedures, system updates, and regulatory changes.
• Promote a culture of accountability, collaboration, and service excellence.

• Ensure a consistent, high-quality client experience across all branch interactions.
• Address and resolve client inquiries, concerns, and complaints in a timely and professional manner.
• Support staff in identifying client needs and delivering appropriate banking solutions.
• Partner with a remotely based sales manager to support branch performance and alignment with sales strategies.
• Support branch-level sales activities while maintaining primary accountability for operational execution.
• Facilitate communication and coordination between branch staff and sales leadership.

• Ensure compliance with all applicable banking laws, regulations, and internal policies, including BSA and consumer protection requirements.
• Complete required reporting and documentation accurately and on time.
• Collaborate with Compliance, Risk, IT, and other internal partners to address issues and implement best practices.
• Complete all assigned mandatory compliance training on…