Senior Client Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Manager based in Canada.

This role offers the opportunity to become a trusted strategic partner for high-value clients within a fast-growing digital marketing environment.
You will manage complex client relationships and oversee impactful creator marketing programs from strategy through execution.
The position combines account leadership, operational excellence, and growth-focused client advisory.
You will work closely with enterprise customers to understand their objectives, solve challenges, and deliver measurable business outcomes.
Collaborating with cross-functional teams, you will help shape customer experiences and improve processes at scale.
This is an ideal opportunity for a client-focused professional who thrives in a dynamic, innovative, and relationship-driven environment.

• Manage and execute complex creator marketing campaigns for enterprise-level accounts, including campaign planning, creator selection, contracts, content scheduling, performance tracking, and post-campaign analysis.
• Act as a trusted advisor to key client stakeholders, understanding their business objectives, marketing priorities, challenges, and opportunities for improvement.
• Build strong relationships with senior client contacts and support account retention, satisfaction, and expansion initiatives.
• Partner with sales teams to identify and pursue upsell and growth opportunities within existing accounts.
• Own client experience metrics by maintaining responsiveness, professionalism, and accountability throughout all interactions.
• Provide data-driven recommendations and insights to improve campaign performance, customer outcomes, and strategic decision-making.
• Maintain accurate account records, campaign details, and opportunity tracking within internal systems.
• Collaborate with Product, Analytics, Strategy, Media, and other internal teams to resolve issues, improve workflows, and enhance the overall customer experience.
• Identify operational improvements, knowledge gaps, and scalable processes that strengthen client success operations.
• Manage multiple high-priority projects simultaneously while maintaining quality, timelines, and client satisfaction.

The ideal candidate brings strong experience in client success, account management, and digital marketing, with the ability to manage enterprise relationships and deliver measurable results.

• 5+ years of experience in a client-facing role, preferably managing key accounts, enterprise customers, or strategic partnerships.
• Proven experience owning commercial objectives such as retention, account growth, upselling, or revenue expansion.
• Background in digital marketing, creator marketing, influencer marketing, social media, agency environments, or related technology platforms.
• Strong ability to communicate with senior stakeholders and confidently advise clients from marketing specialists to executive-level contacts.
• Experience managing complex projects with multiple stakeholders, deadlines, and business priorities.
• Data-driven mindset with the ability to analyze performance insights and translate findings into actionable recommendations.
• Exceptional organization skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
• Strong problem-solving abilities with a proactive and solutions-oriented approach.
• Excellent written and verbal communication skills, with the ability to build trust and influence decisions.
• Collaborative mindset with a willingness to share knowledge, support teammates, and contribute to continuous improvement.
• Growth-oriented attitude with a commitment to learning and professional development.

• Competitive base salary ranging from $90,000 to $100,000 CAD, with additional compensation opportunities depending on role and location.
• Flexible vacation policy and a focus on employee well-being.
• Comprehensive health, dental, and vision benefits.
• RRSP/401K matching programs.
• Flexible remote work environment with opportunities for team gatherings and working hubs.
• Learning and development budget to support career growth.
• Opportunities for meaningful career progression within a fast-growing organization.
• Team events, offsites, and opportunities to connect with colleagues remotely and in person.
• Inclusive workplace culture focused on collaboration, innovation, and empowerment.