Assistant Director, MBA Enrollment Management Operations

Job Description

About Rice: Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community and Excellence.

Position Summary: Rice Business is a globally recognized, top-ranked graduate business school distinguished by its rigorous academic standards and a full portfolio of MBA programs, including Full-Time, Professional (Weekend and Evening), Hybrid, Executive, and Online modalities.

Reporting directly to the Assistant Dean of Recruiting and Admissions, the Assistant Director of MBA Enrollment Management Operations will support the daily management of the admissions system, including the current CRM system(SLATE) and various related platforms that guide the application journey for prospective students across all program formats. Joining the newly formed Operations team within the RAO area, the Assistant Director of MBA Enrollment Management Operations works in collaboration with Rice Business operational stakeholders, including Academic Program and Student Experience, Marketing, and Alumni Relations, but most consistently with the CRM lead.

This position will also supervise the student MBA Admissions Ambassadors and will manage the Rice Business application interview process from an operations perspective across all programs.

The position will provide technical expertise to ensure the effective use of technology, systems, workflows, and data throughout the admissions lifecycle, supporting the strategic priorities set by the Assistant Dean and CRM lead in service of meeting/exceeding enrollment targets. The Assistant Director is critical to the applicant assessment journey and provides operational best practices. This position will serve as an SME for operations in coordination with our CRM lead.

Ideal Candidate Statement: The ideal candidate for this position is detail-oriented, technically savvy, and passionate about improving and/or creating processes to enhance operational efficiency. The ideal candidate should thrive in a fast-paced environment and take a proactive approach to professional responsibilities. This person has a firm grasp of graduate management education and impressive organizational skills to manage competing priorities and high-volume workflows.

This person is committed to operational excellence, is service-oriented, collaborative, and resourceful. The candidate is forward-thinking and able to work autonomously.

Workplace Requirements: Rice Business primarily delivers residential classes and activities taking place almost daily between 7 am and 10 pm. We value a highly collaborative and community-based culture, with expectations to provide in-person support and services to all members of our community. Remote work options are limited. Most employment activities are required to be performed in-person and on-campus. This in-person approach is central to the successful achievement of our research and academic missions.

This position is exclusively on-site, necessitating all duties to be performed in-person at McNair Hall on a 5-day in-office schedule with an 8:30am – 5:00 pm workday. Remote work opportunities will be assessed and approved on an as-needed basis following the successful conclusion of the probationary period

This position does include a high…