Client Services – ECM Manager

Position Summary

The Client Services – ECM Manager leads Omatochi’s Enhanced Care Management (ECM) services. This role ensures ECM members receive compliant, timely, and coordinated care in alignment with payer and regulatory requirements.

The ECM Manager is accountable for team performance, documentation quality, and audit readiness across the ECM program.

• ECM Program Leadership: Lead ECM service delivery and oversee daily team operations.
• Quality Standards: Ensure ECM services meet payer, county, and regulatory standards.
• Performance Consistency: Maintain consistent performance across all ECM caseloads.
• Team Supervision &
  
  Coaching:
  
  Supervise Senior Care Managers and Care Managers, provide coaching, guidance, and workload management. Address performance gaps and escalating concerns as needed.
• Documentation & Compliance: Ensure timely completion of care plans, assessments, and required ECM documentation. Partner with QA & Compliance leadership to resolve findings. Maintain audit‑ready ECM records.
• Cross‑Functional Coordination: Partner with Intake, Scheduling, and Operations to support ECM enrollment and continuity; coordinate with Revenue Operations to support accurate downstream billing; and escalating systemic risks impacting ECM performance.

• Minimum 7 years of experience in care management or healthcare services.
• Prior experience leading ECM, care coordination, or similar programs.
• Strong knowledge of regulatory and payer requirements.
• Proven people‑leadership experience.

• Experience with California ECM programs.
• Familiarity with EHR and care management platforms.
• Experience in audit or compliance‑sensitive environments.

• Clinical‑adjacent leadership and judgment.
• Team management and coaching.
• Documentation and compliance discipline.
• Data‑informed decision making.
• Clear written and verbal communication.

• Combination of office and remote work.
• Prolonged periods of sitting and computer use.
• Occasional in‑state travel.
• Reasonable accommodations provided in accordance with applicable law.

This is a full‑time, salaried position. Omatochi offers a comprehensive benefits package including medical, dental, and vision coverage; paid time off; holidays; and additional benefits consistent with company policy.

Omatochi is an equal opportunity employer. Employment is at‑will and may be terminated at any time, with or without cause or notice, consistent with applicable law. This position complies with California pay transparency requirements.