Cruise Operations Manager

Cruise Operations Manager

Salary: $4,100–$4,500 monthly DOE

Timeframe:
Full time, expected 40–50 hours per week

Location:

Present in Skagway, Alaska to prepare for season set‑up through completion of shutdown. Typically, this occurs between mid‑March through mid‑October. Remote work possible outside of these months.

Winter role vs. summer role varies considerably in terms of time, projects, and general business of the Haines office.

Alaska Mountain Guides operates a variety of tours for guests visiting Southeast Alaska. Our primary clientele involves cruise ships, though independent travelers are also welcome. The main responsibility of the Haines Cruise Operations Manager is to oversee each of the tour sites and their corresponding site managers as well as assist in a variety of day‑to‑day operations of the company through a combination of field and office work.

• Must be 21 years old
• Prior experience in cruise industry / tourism is preferred
• Excellent organizational and management skills
• Strong computer and database skills (Microsoft Excel, Word, Adobe, etc.)
• Some experience in the outdoors is preferred

• Report directly to the Skagway program manager; help facilitate the creation of Skagway weekly reports to the program manager and owners

• Responsible for oversight of operations for Alaska Mountain Guides and Chilkat Guides cruise ship programs in Skagway
• Coordinate with the Haines office for cruise ship programming
• Help support long‑trip operations based out of Skagway

• Shared management of guides, dock staff and site managers
• Time sheets and payroll – manage overall guide hours and overtime
• Timesheet review prior to each payroll
• Oversee overall scheduling
• Coordinate with site‑specific managers to help facilitate weekly guide meetings
• Guide appreciation; organize dinners and activities

• Ship correspondence – email and telephone
• Scheduling – manage overall scheduling with office staff
• Dock representation and settlement – as needed; shared with office and dock managers
• Shared management of Dock Manager – organize and manage dock transfers in coordination with the Dock Manager
• Active presence at site and on pier
• Daily summaries – emailed to all ships at the end of the day
• Waivers and guide paperwork – organize and verify completion throughout the day and at the end of the day
• Manage Skagway Office petty cash in coordination with the Skagway Program manager
• Organize weekly office meetings
• Ship settlement and sending settlement sheets & dock transfers
• Maintain Outlook Skagway calendar
• Learn database and scheduling software and coordinate database efforts within the Skagway office and between the Haines office
• Help structure and build allocations and proposals for each season in close cooperation with the Skagway and Haines program managers
• Manage adjustments to allocations and space requests with cruise lines on an ongoing basis

• The primary marketing role is handled by the Marketing Manager, but the Operations Manager may assist with marketing efforts such as FAM trips with Shore Excursion staff, presence and enthusiasm at the dock, or other lateral marketing activities
• Support early‑season FAM trips

• House maintenance – make notes in the weekly report of repairs needed
• Coordinate with maintenance staff to prioritize repairs
• Coordinate employees and house moms to ensure properties are taken care of

• Shared management with site‑specific managers
• Site‑specific managers are responsible for specific programs/locations and are key assets for operating efficiently
• Key site managers include Rock/Zip site managers, Canoe program manager, Hike & Float Manager, Dock Manager, and new program manager
• Ensure that managers provide regular reports and have what they need
• Delegate specific tasks appropriately for efficient management

Guide and drive as needed.

Other duties as dictated by daily needs.

Support of new projects and initiatives as needed.

• Primary functions include, but are not limited to:
  • Hiring for the summer season
  • Creation and management of cruise allocations
  • Expedition sales (see above)
  • Helping all departments as needed
• Remote work is possible in winter but is a privilege based on performance and is not guaranteed
• Must be present in the Skagway office a minimum of two weeks prior to first guide arrivals and through the season shutdown (typically mid‑March through mid‑October)