Vice President, Product Design & Research

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Vice President of Product Design & Research, you will direct and manage a global design organization to deliver elegant, customer-focused experiences for millions of users around the globe. You will define, articulate, and champion a single, cohesive experiential design vision to deliver world-class end-to-end customer experiences that drive corporate goals and significant business impact. In this role, you will lead our design teams, fostering a culture of high collaboration, design excellence, and increased product maturity across next-generation AI interfaces and product surfaces.

This position is a people manager role reporting to the Chief Product Officer.

Responsibility

• Define, articulate, and champion a single, cohesive experiential design vision to deliver world-class end-to-end customer experiences
• Partner with senior cross-functional leaders, including Product, Engineering, and Marketing leadership, to tie business and company goals back into the design organization
• Set the design vision and advocate for design at all levels of the organization, ensuring strategy aligns with corporate goals, product roadmaps, and technological capabilities
• Foster a culture of collaboration, excellence, and consistent application of design standards through well thought out organizational design and processes
• Design and organize a global organization with a strong delivery process, project management framework, and clear operating models for how designers interface with product managers and engineers
• Recruit, mentor, and grow a high-performing design organization, elevating overall design maturity and impact across multiple geographic locations
• Oversee the user experience, user interface, interaction design, content strategy, and visual design across multiple global product surfaces
• Lead the development and maintenance of scalable design systems and standards to ensure absolute consistency, quality, and efficiency across all product touchpoints
• Drive the design strategy for next-generation AI capabilities, intelligent workflows, and agentic user interfaces, ensuring seamless and intuitive human-AI collaboration
• Leverage extensive user research, customer feedback, and design insights to inform decisions, gracefully balancing definitive data with professional intuition
• Champion product-led growth (PLG) initiatives through user-centered onboarding experiences, self-service discovery loops, and continuous user journey optimizations
• Balance adeptly complex commercial business needs with simple, engaging, user-centered solutions
• Measure, evaluate, and report on the concrete impact of design initiatives on key business metrics such as product adoption, conversion, retention, and customer satisfaction

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 15+ years of experience executing product design for consumer, enterprise, or mobile user experiences
• 8+ years of experience managing and mentoring managers of individual…