Project Operations Manager, California Quality Collaborative (REMOTE

Project Operations Manager(REMOTE)

The Purchaser Business Group on Health (PBGH) is an action-oriented non-profit with a track record of improving health outcomes, experience and affordability for consumers and purchasers across the United States. PBGH advances quality, drives affordability and fosters equity in partnership with its members, who are some of the largest and most innovative private and public purchasers of health care, including Boeing, Intel, eBay, Walmart and CalPERS.

PBGH and its members are on the forefront of implementing innovations in the health care system through purchaser-led solutions such as quality measurement and implementation of high-value care and payment models. PBGH partners with providers, policymakers and others to continuously identify, create and put into practice new strategies to support the health and overall wellbeing of employees, their families and the public.

PBGH’s California Quality Collaborative team works side-by-side with clinicians, payers and purchasers to transform delivery systems and scale measurable improvements in high-quality, patient-centered care. California Quality Collaborative programs engage and train stakeholders to scale measurable improvements in high-quality, patient-centered care. Current programs include convening delivery system leaders to align priorities and change efforts, and advancing practice transformation across primary care networks.

The adoption, sustainability and scaling of these programs are accelerated by the purchasing decisions of PBGH’s public and private purchaser members and by PBGH’s advocacy and measure development work.

California Quality Collaborative is a statewide multi-stakeholder improvement organization dedicated to advancing the quality, efficiency and equity of the health care delivery system for all patients in California. CQC creates scalable, measurable improvement in the care delivery system by providing coaching and technical assistance to outpatient delivery systems and care teams and aligning stakeholders to take action on system-wide barriers. For more information on CQC, visit pbgh.org/cqc.

The Project Operations Manager will provide project management and support to team operational workflows for the CQC team. This position is accountable for enabling effective team operations and independently manages assigned projects; including but not limited to executive and stakeholder scheduling, monitoring operational risks and dependencies across projects, supporting funder reporting and compliance tracking, developing and improving operational workflows, templates and governance processes, and facilitating communication channels with internal teams and external stakeholders/partners.

• Utilize PBGH’s project management system to develop and maintain project plans, identifying key tasks, deliverables and their responsible stakeholders. Develop and maintain leadership dashboards and reports to provide visibility into project status, deliverables, governance activities, proposal pipelines, and sponsor commitments.

• Manage and coordinate projects and operational activities across PBGH departments to support consistent and effective team operations, timely follow-through and execution.

• Oversee the continuous improvement of internal team processes, workflows, and governance. Monitor operational risks and dependencies with portfolio-level workplans across the team to update leadership reports and dashboards.

• Develop and maintain team standards, onboarding resources, and knowledge-management practices, including maintenance of operational procedures, document management, templates, and shared resources aligned with PBGH guidelines.

• Provide project management for leadership team meetings and staff meetings. Track decisions, action items, and commitments arising from leadership, governance, and cross-functional meetings to ensure timely follow-through.

• Manage executive and leadership scheduling and coordination to support leadership priorities, governance activities, and stakeholder engagement.

• Manage…