Director, Lease Administration (REMOTE

Lease Administration Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a Lease Administration Director to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

What this job involves – Responsibilities "Being a trailblazer and breaking new ground"

As a Lease Administration Director, you will have exposure to the full scope of our Lease Administration platform. You will bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members and will be responsible of effectively managing & developing diverse and dynamic Lease Administration Teams. You will maintain and develop relationships with our clients and will serve as a point of client escalation.

As an expert in Lease Administration and Client Relationship Management, you will participate in client presentations, and your expertise will ensure we continue to expertly support our clients and grow our core business.

To be successful in this role, you will have a strong knowledge of Lease Administration and Corporate Real Estate. You will lead and develop dynamic teams, have strong relationship management experience, and will exhibit a customer first mindset with a proven ability to exceed client and key stakeholder expectations.

As a Lease Administration Manager, you will be responsible for managing multiple teams which are providing a full scope of Lease Administration services for clients including:

• Serving as Executive Relationship manager and point of client escalations
• Communicating with the JLL Account Manager(s) on important issues on on-going performance
• Assuming primary responsibility for client satisfaction of lease administration team
• Providing assistance to the national lease administration group when requested
• Overseeing the performance, career development and deliverables for as many as 8 client teams through the supervision of multiple team Managers and/or Supervisors
• Assuming responsibility for timeliness and accuracy of client reporting
• Ensuring account teams are complying with internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary
• Documenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality
• Participating in prospective client presentations
• Support, exposure and leadership of other special projects as assigned by manager

Sound like you? To apply you need to be:

The Candidate:
Qualifications

• The ideal candidate will have a bachelor's degree with at least 10 years of work experience in Lease Administration, advanced knowledge of Real Estate Accounting practices or Property Management (of which at least 5 years is Lease Administration or closely related)
• 5 years previous experience in a supervisory role, operating at a strategic level with both internal and external teams
• Strong financial/analytical skills
• Strong leadership skills
• Ability to spot issues proactively and head them off and/or start the solutioning process
• Ability to coach and mentor junior talent as well as effectively deal with poor performers
• Ability to understand and interpret data, and use of technology to be more efficient
• Desire to learn and grow
• Willingness for light travel

The Candidate:
Dynamic…