Remote) Assistant Director of Research Applications - Information Technology Services

The Information Technology Services department at West Virginia University is currently accepting applications for a (Remote)
Assistant Director of Research Applications.

Reporting to the Director of Research Applications, the Assistant Director of Research Applications provides leadership, strategic direction, and oversight of daily operational tasks for the Research Applications team. The Assistant Director is responsible for appropriately allocating resources; partnering with leadership to prioritize work to align with strategic objectives; and establishing policies, procedures, and standards for supportedservices. This role requires a deep understanding of business processes and applications that support research administration and compliance, as well as strong leadership and communication skills.

This position will collaborate extensively with various stakeholders to maintain exceptional service levels, security, and customer satisfaction.

• Lead, manage, and mentor Research Applications employees toensure the effective design, implementation, and maintenance of research administration and compliance solutions. This includestask management, recruitment, performance evaluation, training, andstaff development.
• Oversee the development and implementation of research ITprojects, including system enhancements, integrations, and upgrades. Ensure staff is properly engaging with and meeting the expectations of project teams.
• Work closely with stakeholders across WVU to identify business requirements, evaluate capabilities, and implement solutions thatempower our business partners to scale at speed and deliver services to the University efficiently.
• Ensure adherence to established standardized approaches for application development, including the best practices for requirements gathering, coding, documentation, and change management.
• Provide guidance and support to Research Applications staff introubleshooting complex issues and optimizing system performance.
• Stay current with R1 institution best practices, industry trends, and emerging technologies to drive continuous improvement.
• Develop and maintain documentation, training materials, and standard operating procedures related to research administration and compliance.
• Foster a culture of collaboration, innovation, and excellencewithin the team and across the Information Services department
• Promote the use of ITS programs, policies, and best practices to ensure efficient and secure delivery of IT services.
• Gather, review and evaluate work requests from WVU enterpriseclients regarding requirements, determine appropriate resources and approach, and provide support within the responsibilities and mission of the unit.
• In conjunction with the Director, collaborate to develop and execute short- and long-term organizational objectives, policies,financial strategies, and operational procedures. Evaluate program effectiveness, monitor progress, and implement necessary changes toenhance performance and achieve improvement goals.
• Assist the Director in establishing, maintaining, and executingon a strategic roadmap for assigned products.

• Undergraduate degree or equivalent combination of training,education, and experience in a relevant field.
• A combined experience of six (6) years in the following:
  • Practical, on-the-job experience in technology solutionmanagement. This experience should also include communicatingtechnical information to a non-technical audience. Strong preference for individuals with experience in a higher education setting supporting faculty, staff, and students.
  • Experience in project management, organizational, and leadership skills which may be acquired through practical experience, though not necessarily gained in the informationtechnology field.
  • Leadership experience of technical staff.

• Knowledge and experience with applications and tools that support research administration and compliance.
• Understanding of key concepts including SDLC, Dev Ops, and agile development methodologies.
• Professional experience in business analysis and/or operationalstandards.
• Experience with implementation including analysis, design, codedevelopment, testing, deployment, and support of critical software systems.
• Strong leadership and administrative skills. Demonstratedability to effectively guide, lead, and develop technicalemployees.
• Proven record to build new teams, mentor and develop staff, andcreate a culture of collaboration, accountability, andinclusivity.
• Understanding of administrative business processes (HR,Finance, Benefits, etc.).
• Demonstrated excellence in written and verbal communication,collaboration, and team building skills. Professional levelwriting, editing, and oral communication skills are required,including the ability to present technical materials to a large,non-technical audience.
• Ability to work unsupervised, prioritize tasks logically, and coordinate with colleagues effectively to meet deadlines. Strong project management and…