VP​/Residential Loan Operations Manager

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Full Time Management Lowell, MA, US

9 days ago Requisition

Salary Range: $ To $ Annually

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work®
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As the Vice President, Residential Operations Manager
, you will provide strategic leadership for all residential loan fulfillment operations, including processing, underwriting, closing, post-closing, and secondary market activities. You'll lead high-performing teams, optimize operational performance, and ensure a seamless lending experience while maintaining the highest standards of quality, compliance, and regulatory oversight. Working closely with Originations, Servicing, and Compliance, you'll help drive operational excellence that supports the Credit Union's mortgage and home equity lending strategy.

• Lead all residential loan operations, including processing, underwriting, closing, post-closing, secondary market activities, and quality control.
• Drive operational efficiency by monitoring pipeline performance, turnaround times, capacity, and service level standards.
• Develop, implement, and maintain policies, procedures, and internal controls to ensure compliance with TRID, RESPA, HMDA, and other applicable regulations.
• Partner with Residential Loan Originations leadership to align production goals with operational capacity and deliver an exceptional member experience.
• Oversee relationships with appraisal management companies, title and closing agents, and other third-party vendors to ensure quality service and operational effectiveness.
• Lead system enhancements and technology initiatives related to loan origination and mortgage fulfillment platforms, including Encompass and other lending technologies.
• Direct quality control programs and support internal audits, regulatory examinations, and compliance reviews.
• Develop and manage departmental budgets, staffing plans, and resource allocation to support business objectives.
• Recruit, coach, and develop high-performing leaders and teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Identify and implement process improvements that enhance efficiency, quality, scalability, and the overall member experience.

• Bachelor's degree in Business, Finance, or a related field preferred.
• Eight to twelve years of progressive residential mortgage operations experience, including significant leadership responsibility.
• Extensive knowledge of residential mortgage processing, underwriting, closing, post-closing, secondary market operations, and regulatory compliance requirements.
• Demonstrated experience leading large operational teams and managing complex loan fulfillment workflows.
• Experience with loan origination systems and mortgage technology platforms, including Encompass or similar systems.
• Proven track record of improving operational performance, implementing process improvements, and driving organizational results.
• Strong leadership, coaching, and talent development skills with the ability to build and retain high-performing teams.
• Excellent analytical, organizational, and problem-solving abilities with strong attention to detail.
• Outstanding communication and collaboration skills with the ability to influence cross-functional partners and executive leadership.
• Demonstrated commitment to operational excellence, regulatory compliance, risk management, and delivering an exceptional member experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our…