Operations Manager, Maiden Lane San Francisco

Operations Manager, Maiden Lane San Francisco

Full‑time. Posted Mar 14.

Oversee and direct the operations function within the San Francisco boutique of CHANEL.

• Own all operational functions within the Boutique, including Inventory Control, Shipping and Receiving, Alterations, Facilities Management, Security, Resource Planning/Staffing, Compliance, and Expense Management.
• Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency.
• Lead and coach operational staff to deliver flawless service.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Serve as the ultimate expert on all Standard Operating Procedures, Systems and Tools within the Boutique.
• Manage a budget and forecast expenditures for a multi‑faced Boutique.

• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Exceptional organization and attention to detail in a dynamic, fast‑paced environment.
• Ability to build collaborative partnerships and relationships.
• Strong people‑leadership and development skills.
• Creativity and innovation in testing, learning, and taking new risks.

• Minimum 5 years of related experience.
• Bachelor’s degree preferred.
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.
• In‑store presence for boutique management, team coaching, and upholding boutique image and operational standards.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.

The anticipated base salary range for this position is $87,500 through $130,000. Base salary is one component of the total compensation for this position. Other components include additional compensation, benefits, and perks.

• Well‑being resources, including dedicated paid time off for well‑being and a well‑being fund.
• Family and caregiving benefits (parental leave, fertility support, Milk Stork, and  Membership).
• Generous paid time off policies: vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, flexible spending accounts, health savings account, and employee assistance program.
• Life insurance, accidental death & dismemberment, short‑term disability, long‑term disability, health advocate, international business travel accident & medical, and commuter transit & parking.

We are intentional in promoting diversity and inclusion. We foster respect, empathy, and dignity for all and strive to create an inclusive and equitable workplace.