IGT Senior Manager, Clinical Applications- Remote (Midwest

Position: IGT Senior Manager, Clinical Applications- Remote (Midwest)
Location: St. Louis

## IGT Senior Manager, Clinical Applications
- Remote (Midwest)
Apply locations:
United States of America - Home Based, United States:
Cleveland, Ohio, United States:
Indianapolis, Indiana, United States:
St. Louis, Missouri, United States:
Chicago, Illinois, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
585389### Job TitleIGT Senior Manager, Clinical Applications
- Remote (Midwest)###

Job Description You will lead a team of clinical specialists within assigned geography to deploy standard processes for customer education, escalation, service and sales support for multiple modalities. This support spans the pre-sales period through the product lifecycle.  Contributes to market share growth via retention of installed base.  Accountable for the customer experience, revenue and cost targets and operational metrics. Balance resources to ensure appropriate management of all functions
** Your role:
*** Lead the execution of large-scale professional services and customer adoption programs, ensuring projects are delivered on time, within scope, and aligned with business objectives. Oversee multiple project teams while managing resources, mitigating risks, and driving operational excellence across complex customer engagements.
* Serve as the executive owner for high-impact customer projects by validating contractual, financial, and operational readiness before project launch. Ensure successful delivery through strategic oversight, proactive governance, and effective cross-functional collaboration.
* Develop and execute customer success strategies that drive adoption, satisfaction, retention, and long-term customer partnerships. Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience.
* Partner closely with senior leadership, Product Management, R&D, Sales, Marketing, and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs. Leverage customer insights and success stories to strengthen market positioning and support business growth.
* Drive operational excellence by establishing quality management standards, standardizing best practices, and continuously improving service delivery processes. Manage financial performance through effective resource planning, cost management, and operational efficiency while ensuring profitable project execution.
** You are the right fit if:
*** Bachelor's degree or equivalent combination of education and experience with 5+ years of experience in a technical, clinical, customer success, professional services, or sales environment. A minimum of 3+ years of leadership experience managing teams and customer-facing operations is required.
* Proven leadership experience managing large-scale professional services, customer success, implementation, or project delivery organizations. Demonstrated success leading multiple teams while delivering strategic business objectives in complex, customer-focused environments.
* Strong program and project management expertise, including oversight of complex customer implementations, resource planning, risk management, and executive stakeholder communication. Experience collaborating across engineering, product management, commercial, and operations teams is highly preferred.
* Demonstrated ability to build and maintain executive customer relationships through proactive engagement, customer advocacy, and strategic issue resolution. Proven success managing high-priority escalations while driving continuous improvement and customer satisfaction.
* Strong operational, financial, and people leadership skills, including experience managing budgets, profitability, resource utilization, performance metrics, talent development, succession planning, and building high-performing teams. Excellent communication and influencing skills with the ability to lead effectively across global, matrixed organizations.
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
** How…