Test Center Operations Manager

Reporting to the Office of Accessibility (OA) Director, the Test Center Operations Manager ensures efficient day-to-day operations of the OA Test Center and acts as a liaison between students, faculty and the Office of Accessibility.

• Provides leadership for the Test Center through oversight and supervision of all activities and services.
• Establishes program goals and maximizes Test Center revenue, as approved by supervisor.
• Implements best practices and provides excellent customer service for internal and external clients.
• Trains staff, students and faculty on Test Center policies and procedures, as well as the use of test request and proctoring software.
• Consults with Director, faculty and staff regarding testing-related issues and concerns and serves as liaison between faculty and students.
• Coordinates and schedules testing.
• Works with supervisor to develop Test Center best practices for students, faculty and staff.
• Manages assistive technology hardware and software, including the loaning of technology to students.
• Coordinates distance learning and standardized test proctoring.
• Collects testing parameters and materials needed to proctor.
• Trains staff to administer tests in compliance with National Test Center Certification and National College Testing Association standards.
• Maintains records in compliance with FERPA.
• Supervises and coordinates the hiring, training and supervision of the Test Center Assistant and temporary Test Center employees.
• Allocates personnel resources to optimize delivery of services.
• Mentors employees and facilitates professional development.
• Troubleshoots hardware and software issues.
• Works closely with IT and other departments to ensure the Test Center has access to the technology it needs to operate efficiently and effectively.
• Makes presentations on Test Center services, serves on committees, and represents the Office of Accessibility, as assigned by supervisor.

• Bachelor’s degree or associate’s degree and two years of experience in higher education and/or test proctoring.
• Program management experience.
• Customer service experience.
• Proficiency with Microsoft Office.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA).
• Working knowledge of the Americans with Disabilities Act (ADA) and Sec. 504 of the Rehabilitation Act, as it pertains to accommodations within a higher education setting.
• Effective oral and written communication skills.
• Effective organizational skills and the ability to successfully plan and manage multiple priorities/activities while maintaining attention to detail.
• Sufficient computer skills to master required hardware and software and troubleshoot basic issues.
• Exceptional problem-solving skills.
• Ability to exercise sound judgment, flexibility and diplomacy in interpreting department policies and procedures.
• Ability to exercise discretion in dealing with sensitive and confidential information.
• Effective interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, staff and the general public.
• Ability and willingness to work flexible hours as needed.

At least three years of related experience in higher education and test proctoring.

Travel/Overtime Requirements:
Occasional after-hours and weekend work.

Annual Salary/Hiring Range: $41,500; actual salary depends on qualifications.

Telecommuting:
Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.