Regional Operations Specialist

Essential Functions

• Prepare and enforce policies regarding duties and activities of community associates.
• Ability to prepare all reports as required by management and home office.
• Oversee all department supervisors and administrative personnel.
• Manage the entire personnel function, recruitment, employment, performance, on-going evaluation, promotion, and discharge of associates, per Grace Management, Inc. procedure.
• Responsibility for all financial transactions; maintain financial records, including petty cash;
  Participate in accounts receivable and payable functions, as defined by supervisor.
• Collect (or coordinate with business office manager) all rent and service fees by designated date and ensure deposit in bank, per Grace Management, Inc. procedure.
• Assure confidentially of all verbal and written information pertaining to residents and associates.
• Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements.
• Interface with accounting and personnel departments at the Grace Management, Inc. Home Office to meet objectives pertaining to financial and payroll deadlines.
• Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community.
• Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests as assigned by supervisor.
• Develop, schedule, plan, and procure materials for associate in-services and meetings.
• Develop one-on-one relationships with residents, families, and associates to help aid in the transition between Executive Directors, when applicable.
• In conjunction with the Regional Director of Operations, arbitrate complaints and disputes concerning residents, family, and or personnel.
• Meet with and review and evaluate all recommendations of the community’s resident council and their meetings.
• Observe and enforce all sanitation, safety and infection control policies and procedures.
• Prepare and/or oversee time reporting of associates and oversee all payroll functions to ensure associates are actually paid on designated payroll dates.
• Support and/or serve as the sales leader of the community by assuring sales and marketing objectives are achieved and maintained and occupancy goals are met; and that the community has an effective business development plan and presence in the greater community.
• Coordinate details related to move-ins and move-outs.
• Meet with new residents and families to explain residency agreement and process at time of move-in and ongoing if questions arise.
• If applicable, work with the wellness team to assess resident functional status and social, psychological, and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays;
  Assure that care plans are completed and arrange services and support to meet resident needs;
  Refer residents to community-based services and medical services as necessary;
  Implement approaches and services to maintain or enhance resident independence.
• Initiate action plans and family conferences for resolving problems identified by associates, residents, or family members.
• If applicable, initiate resident/family conferences when a change of service level is required;
  Document goals and action plans and review dates on appropriate forms.
• In conjunction with the Regional Director of Operations, assure final determination on eligibility of continued residency.
• Assure continuity and consistency in delivery and quality of services.
• Assure state regulations are met and work closely with state oversight agencies; including review of state deficiencies and the development of plan of corrections.
• Prepare weekly and monthly reports as directed by supervisor.
• Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
• Organizes, maintains, and may participate in weekend Manager on Duty.
• Ensure appropriate handling of on-the-job injuries as reported by associates and any incidents…