Store Director

Store Director

At Wayfair, we deliver a best-in-class customer experience in furniture and home because of people like you: driven, collaborative, and passionate about leading others to success. As our Store Director, you'll be the executive leader of a 150,000+ square-foot Wayfair retail destination, overseeing all store operations, sales performance, and customer experience.

You'll lead a team of 5+ department-level managers and 150+ associates, creating an environment where design, inspiration, and service come to life. In partnership with the Head of Stores and cross-functional teams, you'll shape the store's success by driving sales, ensuring operational excellence, and cultivating a culture of inclusion, trust, and performance. If you're a strategic retail leader who thrives on motivating teams, optimizing business operations, and creating meaningful customer experiences, your professional home awaits here at Wayfair.

• Lead & Inspire High-Performing Teams:
  Build and coach a team of department leaders, fostering accountability, engagement, and collaboration across Sales, Design, Logistics, Visual, and Asset Protection.
• Drive Sales & Operational Excellence:
  Own store performance by analyzing sales, labor, and customer satisfaction metrics. Develop and implement strategies that deliver measurable growth, efficiency, and profitability.
• Strategic Leadership:
  Serve as the senior decision-maker in-store, influencing everything from staffing to merchandising. Partner with corporate and regional leaders to align business goals with store execution.
• Champion Customer
  
  Experience:
  
  Bring Wayfair's mission to life by creating a seamless, personalized experience for every customer. Empower associates to deliver exceptional, on-brand service that inspires and delights.
• Develop Talent & Future Leaders:
  Identify, coach, and promote high-potential talent. Build strong succession plans and export future leaders to new stores and home office opportunities.
• Cross-Functional Collaboration:
  
  Partner closely with internal teams, from Facilities to HR, and from Marketing to Talent Acquisition, to align on initiatives that elevate the customer and employee experience.
• Innovate & Improve:
  Identify operational gaps, propose creative solutions, and help shape the future of Wayfair's growing physical retail business.
• Operational Readiness:
  Ensure efficient scheduling, safe working conditions, and proper execution of all visual and logistical initiatives. Lead through hands-on presence across the sales floor and back of house.
• Cultivate a Strong Culture:
  Foster a welcoming, customer-obsessed environment built on trust, learning, and fun. Celebrate wins, share ideas, and build engagement across all levels of the team.

You'll Thrive in this Role if You Have:

• Proven Retail Leadership: 10+ years of progressive experience in retail or operations leadership, including 5+ years leading large teams, multiple departments or stores.
• Customer Obsession: A track record of building teams that deliver unforgettable customer experiences through hospitality, sales, product expertise, and empathy.
• Business & Financial Acumen:
  Strong understanding of P&L management, labor optimization, and KPI analysis to inform smart decision-making.
• People Development Focus:
  Passion for coaching, mentoring, and empowering others to achieve their goals and grow within the organization.
• Collaborative Mindset:
  Ability to influence and partner across teams, functions, and levels to ensure unified store success.
• Change Agility:
  Thrive in a fast-paced, evolving environment, embracing challenges and ambiguity as opportunities for innovation.
• Tech Confidence:
  Comfortable using Google Suite, inventory systems, and digital retail tools to manage operations and reporting.
• Hands-On Leadership:
  Willingness to lead by example on the floor, with customers, and alongside your team.
• Flexible Availability:
  Ready to work mornings, evenings, weekends, and holidays to meet the needs of the business.

Additional Physical and Environmental Requirements:

• Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability:
  Ability to lift and move up to 50lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility:
  Comfortable in environments with varying temperature conditions.
• Noise Tolerance:
  Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness:
  Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

What are the Benefits?

• Competitive Pay:
  Earn competitive compensation, with regular opportunities for performance-based increases and…