Head of Client Success (Remote

Are you an experienced and highly strategic consulting leader focused on exceptional client experiences? Do you thrive on applying adaptable business strategies to ensure long-term client relationships? Have you developed a strong leadership brand through coaching and developing project management teams? Montage Marketing Group is seeking a Head of Client Success to provide strategic guidance and hands-on leadership to elevate our client experience and drive sustainable business growth.

Position Overview:

The Head of Client Success is responsible for driving key client account relationships in the pursuit of long-term, organic business growth. Overseeing a team of directors, project leads, and associates, this role is critical in delivering outstanding client experiences and cultivating sustainable contracting relationships across private and public-sector accounts. Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance, and high-level account oversight.

This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employee's home office. If you are not local to the Washington D.C. Metro area, remote opportunities may be available for those who reside in Arizona, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, New York, North Carolina, South Carolina, Texas, Virginia, or West Virginia. The anticipated annual salary for this position is $115,000-$125,000.

Key Responsibilities:

Strategy Oversight and Execution

• Define and lead the Client Success strategy, ensuring all awarded engagements are delivered successfully, contract obligations are met or exceeded, and client relationships are leveraged for sustained growth.
• Own end‑to‑end accountability for Client Success performance, including delivery execution, financial results, client satisfaction, retention, and expansion across all accounts.
• Act as the senior steward of Montage's client portfolio, applying deep client knowledge, operational rigor, and strategic leadership to drive long‑term value for both clients and the company.
• Report directly to executive leadership on client and department performance, providing clear, data‑driven insights into account health, revenue performance, risks, and growth opportunities.

Client Satisfaction

• Cultivate deep relationships across Client Success accounts, establishing trust among client teams while maintaining Montage's strong reputation for service excellence.
• Maintain an accurate understanding of each client account's project status; engages project team members in thoughtful discussions to explore new business opportunities.
• Pursue opportunities for organic growth, proactively strategizing and solutioning on emerging client needs.
• Take ownership of achieving high contract renewal rates, acting as a strategic partner with project leads to secure sustained business opportunities.
• Regularly engage in client meetings, observing project team performance and following through on opportunities to improve client outcomes through team coaching and feedback.
• Responsible for achieving strong client satisfaction ratings; holds team members accountable for the highest work quality standards delivered on time and aligned to contract requirements.
• Explore and deploy innovative and strategic methods of collecting client feedback consistently throughout the account life cycle; provides real-time coaching and feedback to project teams to address and resolve any gaps in client satisfaction.
• Position-related travel as needed.

Team Development, Performance, and Engagement

• Serve as a coach, mentor, and strategic advisor to Client Success project leads, providing timely, candid, and constructive feedback that strengthens leadership capability, delivery performance, and client outcomes.
• Drive client satisfaction through strong team leadership, setting clear performance expectations, reinforcing quality standards, and holding team members accountable for delivering work that meets or exceeds client and contract requirements.
• Own the…