Director, Regional, Revenue Site Operations, Medical Group (Michigan) - HYBRID

Job Title

Employment Type:

Full time

Selected candidate must be home-based within southeast or west Michigan area, for occasional as-needed on-site visits.

Purpose:

Accountable for the performance, regulatory readiness & results of large, strategic / diverse disciplines cross-functional teams or departments over a large functional domain or multiple domains such as a region or multiple Health Ministries (HM). Enables regional level strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Identifies, defines & solves complex problems that impact the management & direction of the business.

Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support, operations & / or optimization leadership focus. Has responsibility for making decisions & managing risk that impact day-to-day regional or health ministry functional operations, with potential for a short- to mid-term impact on the enterprise. Oversees a direct staff that includes managers with direct reports.

Note:

"patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership:
Providing advice, guidance, & leadership to Health Ministries (HM) & Region leaders in developing strategies & in the achievement of performance goals. Enable collaboration across & within System Services area, HM & Regions to ensure consistency & integration of strategy & operations. Actively guides, trains, mentors & monitors colleagues while contributing to the development & execution of HM, Regional, Service Area & System Office based strategic plans.

Direction & Growth:
Providing advice, guidance & leadership to System Office, Service Area & HM.

Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability:
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between System Services functional area, Service Area, Regional & HM leaders.

Operational Delivery:
Responsible for measuring & reporting KPIs / metrics & value delivery. Providing advice, guidance & leadership for the colleague life cycle.

Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Responsible for planning, directing & managing support & day-to-day operational tasks for Trinity Health Medical Group (THMG) Revenue Cycle in regional market with annual net patient revenue greater than or equal to $100M
• Manages Medical Group Revenue Cycle Site Operations for the assigned Health Ministries within a region, including proper implementation of system & local goals to ensure standard & top decile operations;
  Collaborates with providers & ambulatory locations to improve revenue cycle performance by reviewing daily & weekly metrics, performing root cause analyses & developing / implementing action plans to address.
• Conducts performance appraisals for team leadership & oversees the cascading goals for the teams. Creates a culture that is supportive of personnel, fostering individual motivation, teamwork & high level of performance & accountability utilizing a participative management style to ensure colleague retention.
• Develops necessary infrastructure to achieve current & future departmental goals including organizational structure, staffing, policies & procedures & implementation plans;
  Manages in the selection & facilitation of appropriate process & technology training of colleagues to achieve technical proficiency, efficiency, regulatory compliance & customer service in revenue cycle areas.
• Manages the Health Ministries budgets & targets allowing for financial oversight of the THMG Revenue Cycle department functions;
  Develops capital & operational budgets to meet organizational goals & ensure appropriate allocation of resources to support current & future revenue operations for professional & ambulatory services;
  Assures…