Test Center Operations Manager

Test Center Operations Manager

Winthrop Position Title
- Test Center Operations Manager

State Title
- Operations Manager I

State Class Code - AH75

State Pay Table - GEN

Annual Salary/Hiring Range - $41,500; actual salary depends on qualifications.

Job Purpose
- Reporting to the Office of Accessibility (OA) Director, the Test Center Operations Manager ensures efficient day-to-day operations of the OA Test Center and acts as a liaison between students, faculty and the Office of Accessibility.

Required Qualifications
- Bachelor's degree or associate's degree and two years of experience in higher education and/or test proctoring. Program management experience. Customer service experience. Proficiency with Microsoft Office.

Preferred Qualifications
- At least three years of related experience in higher education and test proctoring.

Knowledge, Skills & Abilities Summary
- Knowledge of the Family Educational Rights and Privacy Act (FERPA). Working knowledge of the Americans with Disabilities Act (ADA) and Sec. 504 of the Rehabilitation Act, as it pertains to accommodations within a higher education setting. Effective oral and written communication skills. Effective organizational skills and the ability to successfully plan and manage multiple priorities/activities while maintaining attention to detail.

Sufficient computer skills to master required hardware and software and troubleshoot basic issues. Exceptional problem-solving skills. Ability to exercise sound judgment, flexibility and diplomacy in interpreting department policies and procedures. Ability to exercise discretion in dealing with sensitive and confidential information. Effective interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, staff and the general public.

Ability and willingness to work flexible hours as needed.

Job Summary
- Provides leadership for the Test Center through oversight and supervision of all activities and services. Establishes program goals and maximizes Test Center revenue, as approved by supervisor. Implements best practices and provides excellent customer service for internal and external clients. Trains staff, students and faculty on Test Center policies and procedures, as well as the use of test request and proctoring software.

Consults with Director, faculty and staff regarding testing-related issues and concerns and serves as liaison between faculty and students. Coordinates and schedules testing. Works with supervisor to develop Test Center best practices for students, faculty and staff. Manages assistive technology hardware and software, including the loaning of technology to students. Coordinates distance learning and standardized test proctoring. Collects testing parameters and materials needed to proctor.

Trains staff to administer tests in compliance with National Test Center Certification and National College Testing Association standards. Maintains records in compliance with FERPA. Supervises and coordinates the hiring, training and supervision of the Test Center Assistant and temporary Test Center employees. Allocates personnel resources to optimize delivery of services. Mentors employees and facilitates professional development. Troubleshoots hardware and software issues.

Works closely with IT and other departments to ensure the Test Center has access to the technology it needs to operate efficiently and effectively. Makes presentations on Test Center services, serves on committees, and represents the Office of Accessibility, as assigned by supervisor.

Travel/Overtime Requirements
- Occasional after-hours and weekend work.

Telecommuting
- Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.

Type of Position
- Classified

Position Status
- Full-Time

FLSA Status
- Exempt

Hours Per Week - 37.5

Months per Year - 12

Posting Number - 2027006S

Open Date - 07/22/2026

Close Date - 08/04/2026

Special Instructions to Applicants - PLEASE NOTE
- * A resume will not be reviewed to determine whether an applicant meets the qualifications outlined in the job vacancy notice (posting). Responses to supplemental questions are considered part of the application; failure to respond will result in disqualification.

NOTICE

Required fields are indicated with an asterisk (*).

Required Documents

Optional Documents