Manager. Network Operations & UC Services

Manager, Network Operations & UC Engineering Services

The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Boston College's enterprise communications and edge networking infrastructure through a transformative period. Serving as a key strategic partner and "right hand" to the Director of Network Services, the Manager will initially provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.

This role will lead the strategic convergence of the Voice Services and Network Operations teams into a single, unified network and communications engineering organization. The ideal candidate is a proactive operational leader with deep expertise in SIP/VoIP, strong enterprise networking fundamentals, and proven success in guiding teams through organizational change, skill uplift, and technology integration.

Strategic Leadership & Organizational Evolution:

• Strategic Partnership:
  Partner closely with the Director of Network Services to shape the long-term vision, operational roadmaps, and architectural standards for unified communications and network infrastructure.
• Team Convergence & Leadership:
  Lead the planned integration of the Voice Services and Network Operations teams into a unified engineering unit, fostering a culture of collaboration, cross-training, and continuous improvement.
• Personnel Management & Growth:
  Manage, mentor, and elevate individual contributors across voice and networking disciplines. Develop targeted professional growth plans to cross-skill voice engineers in modern edge networking and network engineers in VoIP/SIP architectures.
• Operational Excellence:
  Establish standard operating procedures, incident management escalation protocols, and performance metrics across the merged organization to ensure high availability and service delivery across all campus locations.

Core Technical Responsibilities:

• Unified Communications & Applications:
  Provide technical oversight for a complex enterprise communications architecture supporting 6,000+ endpoints, 120 emergency response systems, and high-volume call centers across multiple campuses. Direct the engineering and maintenance of the Cisco Unified Communications platform, including UCS, Call Manager (CUCM), Unity, CUBE gateways, Web Ex Calling/Hybrid, Cisco Endpoints, and analog gateways. Manage inbound/outbound SIP trunking, carrier relationships, and call routing topologies.
  
  Oversee critical communications applications and integrations, including call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance platforms (Bandwidth Technology). Ensure seamless service integrations with enterprise identity and security systems (Microsoft AD/LDAP, Shibboleth, Duo).
• Enterprise Network Engineering & Infrastructure:
  Oversee the continuous operation, maintenance, and strategic expansion of Boston College's edge network across 400+ Network Rooms spanning 5 campuses. Provide high-level technical direction for enterprise switching infrastructure (800+ Extreme Networks devices) and campus-wide wireless networks (4,300+ Aruba Wireless Access Points). Lead network topology planning, hardware lifecycle management, provisioning standards, and edge-to-core connectivity strategies. Partner with network architecture leads to optimize network routing, VLAN configurations, quality of service for voice/video traffic, and security segmentation across wired and wireless environments.

Full-Time Equivalent Hiring Range: $127,950 to $159,950; salary commensurate with relevant experience. This is an onsite position (remote work at the discretion of management).

Requirements:

• Experience:
  
  Minimum of 8–10 years of progressive experience in network and unified communications engineering, with at least 5 years in a formal management, team lead, or senior supervisory role. Bachelor's degree in Computer Science, Information Technology Systems or related discipline.
• Leadership & Change Management:
  Demonstrated success leading technical teams through organizational change,…