Regional Vendor Manager

Description

NOTE:
This is a remote work opportunity, however, qualified candidates must reside and be able to travel within the assigned territory of the Dallas / Fort Worth area. Only candidates that meet that criteria will be considered

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of insurance, customer service, and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers.

We're human too and know what it means to take care of you and your property.

The Regional Vendor Manager owns day-to-day performance for an assigned region and is responsible for delivering top-notch customer service to clients, contractors, and property owners. You’ll be the go-to leader for your territory, driving contractor performance, improving service quality, and building strong, long-term partnerships across multiple trades.

This is a hands-on role. You’ll spend time in the field working directly with contractors and homeowners, helping resolve issues, keeping jobs on track, and making sure expectations are met every step of the way. You’ll also partner closely with internal teams to keep things running smoothly behind the scenes.

If you enjoy solving problems, building relationships, and taking pride in owning results for your region, this role is a great fit. This position is based out of a home office located within the assigned region and will require the ability to travel throughout the assigned region.

• Actively monitor contractor performance and conduct regular coaching to ensure Service Level Agreements are met to drive overall program compliance.
• Ensure the region is properly staffed by working with contractors and internal partners to address coverage needs.
• Hold routine check-ins with contractors to review active claims, address challenges, and keep work moving forward.
• Make sure assignments are handled efficiently and consistently to deliver a high-quality customer experience.
• Organize and lead in-person regional meetings with contractors and key stakeholders to review regional health and performance.
• Travel throughout your region (approximately 40-50%) to meet with homeowners and contractors, ensuring compliance and service excellence.
• Act as a primary point of contact when issues arise between property owners, clients, and contractors, helping resolve conflicts and move work forward.
• Attend regional industry events and conferences to support brand presence and contractor recruiting efforts.

The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable candidates with disabilities to perform the functions:

• Ability to drive distances as needed to complete field work.
• Complete administrative tasks using multiple computer programs.
• Ability to listen to complaints and work to find resolutions professionally.
• Ability to present information in large group settings.

• BA/BS or equivalent professional experience.
• 3+ years of experience in contractor or vendor management, construction, reconstruction, property claims, or insurance.
• Valid driver’s license required.
• Ability to travel 40%-50% within your assigned region (some travel may require an overnight stay).
• Prior experience with roofing, windows, siding, and/or water mitigation (adjusting or contracting experience is a plus).
• Solid understanding of residential or commercial construction practices.
• Strong problem-solving and conflict-resolution skills with a customer-first mindset.
• Proficiency in Microsoft Office; experience with claims and estimating systems is a plus.
• Excellent communication, organization, and time-management skills.
• Comfortable working independently in a…