Associate Director, Patient Programs - Remote

Job Category: Patient Support Programs

Requisition Number: ASSOC
003079

• Posted :
  July 31, 2026
• Full-Time

Showing 1 location

Position Type: Full-time

Work Location: Remote

Work Hours: Standard Business Hours

Work Arrangement: Hybrid

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events!

The Opportunity:

Reporting to the Program Director, the Associate Director is responsible for undertaking the management, planning, and implementation of Immunology programs assigned to him/her, within the Patient Support Program business unit. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs in collaboration with the client.

A Day in the Life (What you will do here):

People Management

• Manages performance of Program Managers and Associate Program Manager
• Monitors the performance of staff assigned to them and to assess training needs and requirements
• Provides input for scheduling to provide adequate staffing and deployment; makes recommendations for required changes.
• Manage production of program-specific training materials andparticipatein training activities for new and existing employees/projects.
• Identify and implement staff recruiting strategies andparticipatein the hiring process.

Program Management

• Produce all project-related reporting
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Performs and supports regular program audits and quality assurance reviews to ensure KPIs and client expectations are met
• Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)
• Manage and participate in the project technical setup (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)
• Manages day to day operational activities as required by Program and client as they relate to the agreed-upon Program deliverables
• Create project-specific working instructions and take ownership of the development of the project master file
• Collaborate with Director in defining and meeting program success indicators and…